Float Pool Program Manager - Texas

Fifth Third Bank

3d•Remote

About The Position

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. General Function: This position will lead and manage the Retail Float Pool team, focusing on driving sales performance, and market success while reinforcing the behaviors needed to meet customer experience and performance expectations. This leadership role will be responsible for driving consistent execution of the delivery of retail products and services. Will collaborate with Retail leadership to lead sales performance and customer experience. Responsibilities may include leadership oversight of multiple markets. Position requires in-depth knowledge of Retail policies and procedures to effectively lead and supervise Float Customer Service Representatives and Float Personal Bankers Implements effective team leadership strategies to motivate and develop Float employees. Foster a collaborative and high-performance culture by setting clear goals, providing regular feedback, and recognizing achievements. Encourage continuous learning and professional growth to enhance team capabilities and drive sales results. Act as a staffing consultant , collaborating with key leaders within assigned market(s) Key leaders include Retail Executives, Regional Managers, HR Business Partner's, Financial Center Managers, etc. to ensure a best-in-class employee experience and effective sales strategies. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

College degree preferred
3+ years of banking and sales management experience
Ability to manage a remote team
Ability to successfully execute and coach sales activities
Ability to professionally represent Fifth Third Bank in verbal and written communication
Capable of analyzing line of business reports and scheduling needs
Exhibits business acumen
Demonstrated ability in making sound decisions.

Responsibilities

Set expectations to consistently meet and exceed sales goals as defined by the Retail line of business and leadership.
Drive consistent communication regarding individual goals and hold the team accountable by providing ongoing coaching and feedback to meet performance expectations.
Evaluate employee performance by providing challenging opportunities that enhance career growth; recognize and reward employees for accomplishments.
Partners with key leaders across Retail Leadership, Human Capital Partners, and identified Program Stakeholders to ensure an appropriate talent pool, adequate bench strength, and succession planning.
Consult with key partners and communicate with market leadership on where potential gaps and/or needs exist within the market around staffing and scheduling.
Review and evaluate regular reports such as MySchedule Usage and Adherence to prioritize and cover market staffing needs.
Maintain a working knowledge about Fifth Third’s products, services, processes, and internal resources to stay informed and provide guidance to the team.
Establish operating rhythms and maintain regular communication with key partners throughout all phases of the program.
Provide recommendations on new and existing processes that help to strengthen the program's effectiveness and create sustainability.
Work towards solving complex problems.
Responsible for aligning, directing, and managing the daily coordination and scheduling for program employees to ensure optimal staffing levels and market coverage.
Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp.
Set the example and maintain ethical behavior at all times.
Provides employees timely, candid and constructive feedback; assisting in development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments.
Assist in the development of appropriate talent pool to ensure adequate bench strength and succession planning.