WHMG Administration - Float Patient Services Representative - Full Time - 1st Shift

Wilson Health • Sidney, OH

7h

About The Position

Wilson Health is looking for a direct hire Wilson Health Medical Group Float Patient Services Representative for our Primary Care/Specialty Care locations in Shelby County, Ohio. The Patient Services Representative is the key individual that is in a position to make a positive first impression with patients and members of their families on the telephone and face-to-face.

Requirements

• High school diploma or general education degree (GED) required
• Computer experience and prior customer service related experience is required.

Nice To Haves

• Medical Assistant training and previous medical office experience is preferred
• Leading candidates will have had prior education and/or experience with diagnostic and procedure coding.

Responsibilities

• Greets each patient on telephone or face-to-face in a courteous manner.
• Welcomes new patients to the practice; registers patient thoroughly, ensuring that demographic, insurance, and other data is accurate and complete.
• Directs incoming phone calls, messages, and electronic communication appropriately; utilizes telephone management protocol at all times.
• Utilizes practice management, electronic health record, patient portal, and other electronic technology applications according to guidelines.
• Meets expectations for collection of co-pays and account balances; follows cash handling policy at all times.
• Schedules patients accurately and efficiently, focusing on meeting the patient's needs.
• Collaborates with the provider and administration to provide access for patients seeking services.
• Enters patient charges and payments accurately into the practice management system.
• Enters referral tracking documentation into the practice management system; works the referral tracking report to identify completed and outstanding referrals to follow-up with the patient for continuity of care.

Benefits

• EDC clinic providing free primary care, prescriptions, labs/testing, and wellness visits
• Medical, Dental, Vision, and Prescription drug coverage
• Company provided Short Term and Long Term disability
• Company provided Group Life Insurance
• Tuition Reimbursement
• Retirement (Defined & Employer Contribution, Employer Match (no waiting period), and Various Investment Options)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees