WHMG OB/GYN - Patient Services Representative - FT - 1st Shift

Wilson Health•Sidney, OH

About The Position

Wilson Health is looking for a Full-time-Patient Services Representative for Wilson Health Medical Group for our Sidney and Piqua OB/GYN located in Sidney and Piqua, Ohio. The Patient Services Representative is the key individual that is in a position to make a positive first impression with patients and members of their families on the telephone and face-to-face.

Requirements

To perform this job successfully, an individual must have strong customer service skills, be able to work independently, possess strong organizational skills, have the ability to collaborate with clinical and clerical employees, and be able to perform each essential duty satisfactorily.
High school diploma or general education degree (GED) required
Computer experience is required.

Nice To Haves

Medical Assistant training and previous medical office experience is preferred.
Leading candidates will have had prior education and/or experience with diagnostic and procedure coding.

Responsibilities

Greets each patient on telephone or face-to-face in a courteous manner.
Welcomes new patients to the practice; registers patient thoroughly, ensuring that demographic, insurance, and other data is accurate and complete.
Directs incoming phone calls, messages, and electronic communication appropriately; utilizes telephone management protocol at all times.
Utilizes practice management, electronic health record, patient portal, and other electronic technology applications according to guidelines.
Meets expectations for collection of co-pays and account balances; follows cash handling policy at all times.
Schedules patients accurately and efficiently, focusing on meeting the patient's needs.
Collaborates with the provider and administration to provide access for patients seeking services.
Enters patient charges and payments accurately into the practice management system.
Enters referral tracking documentation into the practice management system; works the referral tracking report to identify completed and outstanding referrals to follow-up with the patient for continuity of care.

Benefits

Sick Leave (Full Time & Part Time Sick Leave Program)
Insurance (Medical, Dental, Vision, Long Term Disability, Life, and Others)
Managed Time Off (Full Time & Part Time Managed Time Off)
Retirement (Defined Contribution, Employer Contribution, Employer Match, and Various Investment Options)
Education Reimbursement (Tuition & Book Fee Reimbursement)
Access to Employer Direct Care Clinic
Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan.
Generous paid time off program beginning day one.
Medical Insurance: Your Choice of Two High Deductible Health Plan Options or a PPO, Dental and Vision Insurance. Coverage is effective the first of the month after date of hire.
H S A with employer contribution for eligible health plans, FSA for medical and dependent care expenses
Company Paid Life Insurance, Short- and Long-Term Disability Insurance
Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance.
Industry leading retirement plan - employer contributions begin day one, no waiting period for participation.
Tuition Assistance Program.
On site employee fitness center