Flight Hours Services Repair Manager

Airbus • Miami, FL

6d • Onsite

About The Position

Airbus Commercial Aircraft is looking for an Flight Hours Services Repair Manager to support our Customer Service Repair department in Miami, FL. In this role you will be integrated within the Airbus Flight Hours Services (FHS) teams. The Repair Manager is the main point of contact for the operations desk to manage FHS customers' critical situations, involving Repair Suppliers. Repair manager shall ensure Suppliers are delivering in time, cost and quality. Address non performance, visit Supplier, develop good relationships and challenge Supplier’s organization when not delivering. Steer activity ramp-up and coordinate with other Airbus entities. Meet the Team: The Customer Support team provides aircraft operations support throughout the aircraft's operational life. The team coordinates, implements and monitors all services customized to meet the customer’s specific needs, to ensure a positive customer relationship. Your Working Environment: The Airbus Training Center (ATC) in Miami provides flight and maintenance crew training for Airbus airline customers – primarily for those based in the Americas. The custom-designed, 110,000-square-foot complex trains more than 2,000 cadets each year in a range of (six) full-flight simulators, innovative computer-based training classrooms, and cabin door and slide trainers – all simulating the A320, A330, A340 and A350 XWB families of aircraft. In Miami you’ll also find the Airbus Latin America headquarters. A team of 60 employees there provides sales, marketing, contracts, customer support and communications for the region’s commercial aircraft, helicopters and space & defense divisions. How We Care for You: Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”) Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program. Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility. Your Challenges: COST: 25% Challenges & validates commercial quotations, standard exchange and loan offers in line with procurement guidelines (flat rate, PBH, Time & material). Creates justification dossier to recharge customers in case of Customer Induced Damages (CID) Contributes to achieving global FHS Repair cost target LEAD TIME: 25% The Repair manager shall ensure the Supplier is delivering / repairing parts in due time according to its contractual obligations. Identify issues root causes and initiate and follow up of corrective actions, including at supplier’s facilities. Prioritizes AOG and Critical customer’s requests QUALITY: 25% The Repair manager shall organize operational regular meetings with repair shops to address open issues, repair status and data reconciliation; propose process improvements where required. Ensure the Supplier is respecting technical standards (SB, upgrades, …), work scope (minor, major repair, …) and certification (EASA, FAA, CAAS, …). Manages quarantines on parts returned from the shop, analyze and report recurrent issues and implement recovery plans QUALITY: 15% Contributes to the continuous improvement and problem solving within Repair Operations Works closely with the method and tool team and guarantee the quality of the data in the system Provides precise information on the parts status and statistics of operational events to stakeholders Monitors and mentors the subcontractors supporting our daily administrative tasks Additional Responsibilities: Other duties as assigned: 10%

Requirements

• BS degree Engineering, Purchasing, Supply Chain or Aerospace or equivalent
• 6+ years of experience in the aviation or supply chain industry.
• Experience in Supply chain and Supplier operational management
• Google environment (Gmail, Gslide, Gsheet), excel, SAP
• Authorized to work in the USA
• English Spoken, Written, Influencing
• Daily able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.
• Daily able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms
• Daily able to speak in conversations and meetings, deliver information and participate in communications.
• Daily able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
• monthly able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
• monthly able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
• weekly able to push and pull small office furniture and some equipment and tools.
• Daily able to sit for long periods of time in meetings, working on computer.
• weekly able to squat or kneel to retrieve or replace items stored on low shelving.
• Daily able to stand for discussions in offices or on production floor.
• able to travel (including driving) independently and at short notice.
• Daily able to walk through office and production areas including uneven surfaces.
• Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.

Responsibilities

• Challenges & validates commercial quotations, standard exchange and loan offers in line with procurement guidelines (flat rate, PBH, Time & material). Creates justification dossier to recharge customers in case of Customer Induced Damages (CID) Contributes to achieving global FHS Repair cost target
• The Repair manager shall ensure the Supplier is delivering / repairing parts in due time according to its contractual obligations. Identify issues root causes and initiate and follow up of corrective actions, including at supplier’s facilities. Prioritizes AOG and Critical customer’s requests
• The Repair manager shall organize operational regular meetings with repair shops to address open issues, repair status and data reconciliation; propose process improvements where required. Ensure the Supplier is respecting technical standards (SB, upgrades, …), work scope (minor, major repair, …) and certification (EASA, FAA, CAAS, …). Manages quarantines on parts returned from the shop, analyze and report recurrent issues and implement recovery plans
• Contributes to the continuous improvement and problem solving within Repair Operations Works closely with the method and tool team and guarantee the quality of the data in the system Provides precise information on the parts status and statistics of operational events to stakeholders Monitors and mentors the subcontractors supporting our daily administrative tasks
• Other duties as assigned

Benefits

• Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Paid time off including personal time, holidays and a generous paid parental leave program.
• Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees