Flight and Ambulance Communications Center Specialist
About The Position
The Communications Specialist (CS) receives, processes, and transmits communications for patient transport utilizing radios, telephone and computer aided dispatch, (CAD), software in accordance with regulations guided by the Federal Aviation Administration, (FAA), Federal Communications Commission, (FCC), as well as Commission Accreditation of Medical Transport Systems (CAMTS) in addition to state and local EMS agency regulations. Communications Specialists maintain records and Communications Center related documentation of air and ground patient transport requests. They are accountable for the prioritization and coordination of safe and efficient transport, while serving as a liaison between hospitals, public safety and EMS agencies facilitating patients to definitive care. Essential Functions Receives incoming patient transport requests in a hospital or pre-hospital setting. Coordinates the closest, safest, and most appropriate asset for transport, while following all appropriate guidelines, policies, and protocols. Facilitates positive relationships with referring and receiving facilities and receiving facilities to ensure a safe, coordinated, and expeditious response for emergency services. Demonstrates a clear understanding of policies and procedures and executes them as necessary. Ensures accuracy and completion of transport documentation. Participates in continuing education and required certification. Participates in system-wide quality improvement effort to continuously review, evaluate and revise processes for continued improvement. Utilizes understanding of medical equipment used and its limitations in a ground transport setting.
Requirements
- Communication
- Keyboarding
- Computer Aided Dispatch (CAD
- Medical Terminology
- Customer Service
- Computer literacy
- Maps and tracking
- Demonstrated dispatch experience with 911 (Public Safety), EMS agency or HUC (Health Unit Coordinator), experience in a hospital environment
- Intermediate computer proficiency
- Typing speed (minimum 40 wpm)
Nice To Haves
- One year dispatch experience with 911 (Public Safety), EMS agency, HUC (Health Unit Coordinator), or other experience in a hospital environment.
- Demonstrated experience working in a clinical setting (MA, CNA, Technician, EMT or Paramedic)
- Ability to perform complex tasks, prioritize multiple requests and manages patient transport in a fast-paced environment
- Excellent customer service skills
- Strong verbal and written communication
- Basic medical terminology
- Previous experience with FAA, (Federal Aviation), FCC, (Federal Communication Commission, CAMTS, (Commission Accreditation of Medical Transport Systems), regulations and requirements in a medical transport communications center environment.
Responsibilities
- Receives incoming patient transport requests in a hospital or pre-hospital setting.
- Coordinates the closest, safest, and most appropriate asset for transport, while following all appropriate guidelines, policies, and protocols.
- Facilitates positive relationships with referring and receiving facilities and receiving facilities to ensure a safe, coordinated, and expeditious response for emergency services.
- Demonstrates a clear understanding of policies and procedures and executes them as necessary.
- Ensures accuracy and completion of transport documentation.
- Participates in continuing education and required certification.
- Participates in system-wide quality improvement effort to continuously review, evaluate and revise processes for continued improvement.
- Utilizes understanding of medical equipment used and its limitations in a ground transport setting.
Benefits
- We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
- Learn more about our comprehensive benefits package here.
- Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
