Flexo Service Technician - Heidelberg Web Carton Converting

HUS Heidelberg USA•Kennesaw, GA

42d

About The Position

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team! Are you looking for a challenge? That's what we offer! Heidelberg Web Carton Converting - Flexo Service Technician Location: Kennesaw GA, Charlotte NC We are looking for an experienced Flexo Service Technician that can provide remote and on-site troubleshooting service to our customers; as well as functional and quality testing of machines, assemblies, and spare parts. A candidate that can provide technical support to reduce downtime for our installed customer base. This is done by analyzing, diagnosing and troubleshooting failures on the customer's equipment, via telephone, Remote Service, or e-mail. This must be done in relation to the configuration and technical specifications of the installed equipment.

Requirements

Electrical and mechanical aptitude, preferably with previous structured training (esp., electrical training)
Ability to work independently and reliably on capital equipment
Willingness to travel
Initiative to drive and implement product and customer projects
Three to five years of applicable work experience

Nice To Haves

Knowledge of SPS programming, automation technology, and drive technology beneficial
Previous work experience on flexo presses beneficial
Previous project management training beneficial
Industrial equipment experience

Responsibilities

Install new equipment
Troubleshoot technical/automation issues
Service Repair works
Implement hardware and software upgrades
Perform maintenance
Inspect machine status
Instruct customers on how to operate their machine and drive performance
Support the assembly in Germany
Plan and coordinate technical customer initiatives (e.g., for inspections)
Assembly and commissioning of machines, assemblies and spare parts in operation as well as at customers premises.
To assist the Technical Clarification Specialist with more detailed technical and analytic support
Execution and evaluation of plant inspections.
Provide and rep[ort details of inspection back to headquarters.
Participation in the creation of machine checklists and service intervention feedback.
Customer training and consultancy in maintenance and troubleshooting of HWCC machines
Available to perform repairs to machines in the field upon supervisor’s approval.
Maintain Product knowledge via the following: 1. On-the-Job trainings. 2. Attending training courses in Heidelberg PMAs. 3. Attending additional training courses which are specific for telephone and remote support. 4. Self-learning using materials provided by the Global Technology Center / HDM
Work closely with the teams in all GSC and HWWC relating to technical escalations and Product quality.
Monthly reporting
Work with the parts department assisting them with Part clarification --> parts specialist in the GSC or additional task for defined people
Planning of service visits in coordination with HWCC and HUS
Actively increase the content of our knowledge databases
Work closely with 3rd party Vendors on technical site based on the SLA
Testing / Inspecting returned parts if requested before parts can go back into stock as good not needed --> only US Field test and new product assistance: 1. integrated in field test actions for product changes or new products --> additional task for specific persons in collaboration with HWCC and Knowledge management (GSC) 2. assisting HWCC during field test phase in a project. Feedback, open points, needed changes……