FLEX Senior Manager, Global Property Management Systems

Marriott•Bethesda, MD

9d•Hybrid

About The Position

The FLEX Senior Manager, Global Property Management Systems – Daylight PMS, sits within the Global Operations (GO) department, where we work to enrich the experience of the stay, creating value for guests and owners while advancing authentic hospitality. This position is part of the GO Global Property Management Systems team and will support the deployment and future Property Management System (PMS) cloud strategy with a global focus on Shiji’s Daylight PMS for the Chinese Mainland. The FLEX Senior Manager, Global Property Management Systems will aid in the coordination, planning, implementation, and deployment of all requirements to achieve a successful development, deployment, and integration of Daylight PMS for the Chinese Mainland. They will provide expertise for the future state PMS strategy development, including system and operational subject matter expertise relating to business processes, operational processes, interfacing enterprise systems, support of new property openings, conversions, and future acquisitions. This resource will develop and document business processes, operational procedures, policies, and best practices for hotel systems, participating in requirements, design approvals, User Acceptance Testing, Beta, and Pilots, and supporting the deployment of this strategy. The FLEX Senior Manager, Global Property Management Systems – Daylight PMS will work closely in tandem with counterparts within the Greater China technology and business teams to support the development, business readiness, and deployment of the Digital & Technology Transformation program and products. This position will require flexible work hours with consideration for business partners across Marriott International Headquarters, based in Bethesda, MD, as well as vendors and stakeholders within EMEA, APEC, and GC.

Requirements

4-year bachelor's degree from an accredited university in a related field appropriate to work of position; or
5+ years of hotel experience or other relevant experience using property management systems or related work experience
Experience with Property Management Systems and/or operational experience
Experience with operations and technology initiatives, in addition to experience with processes needed to support delivery and ongoing support
Comfortable in a deadline driven environment often with changing business priorities

Nice To Haves

Experience with LightSpeed, OPERA, FSPMS, and/or FOSSE
Familiarity with operational requirements and business processes within the Chinese Mainland
Experience working with international teams and supporting global systems and operational processes
Equipped with strong presentation, verbal and written skills, and attention to detail

Responsibilities

Strategy, PMS Expertise & Operational Alignment
Support the development of PMS strategies and solutions for unique communities and edge cases.
Analyze and document current and future state business processes, identifying gaps and operational needs.
Provide PMS subject matter expertise to guide requirements, integrations, and operational decisions.
Assess PMS impacts for openings, conversions, and new initiatives, ensuring readiness and alignment.
Stakeholder Collaboration & Cross-Functional Partnerships
Partner with Continent Business Leaders, Global Technology, and cross-functional teams to interpret requirements and align solutions.
Participate in discovery, design discussions, and integration efforts (e.g., PMS ↔ CRS).
Support property transitions and major initiatives by connecting operational needs with technical teams.
Communicate risks, impacts, and recommended solutions to stakeholders to support decision-making.
Documentation, Training Support & Governance
Contribute to the development and maintenance of business process documentation, best practices, and operational procedures.
Assist in creating training materials, job aids, and FAQs to support adoption and change management.
Use Jira and Confluence to track requirements, document decisions, and maintain visibility across workstreams.
Ensure accurate, user-focused documentation and content validation across operational teams.