Flex Member Assistant

San Francisco Giants • San Francisco, CA

25d • $28 - $28 • Onsite

About The Position

The San Francisco Giants are looking for a Flex Assistant to support our Membership Services Coordinator in delivering Gold Glove–level service to our Flexible and 415 Membership base. This role will work directly with members after purchase, with a primary focus on service, experience, and retention. The Flex Assistant will assist with member communications, game-day support, benefit activation, and internal ticketing operations while serving as a trusted resource for both members and internal partners.
This position will also support retention efforts, including direct outbound communications to members who opt out of auto-renew. The ideal candidate is service-driven, highly organized, and eager to learn the full Giants ticketing product mix in order to help Flexible and Partial members grow their relationship with the organization. This position will be located at our beautiful ballpark headquarters at 24 Willie Mays Plaza in San Francisco.

Requirements

• Previous experience in customer service, hospitality, or member-facing roles preferred.
• Strong verbal and written communication skills with a professional and service-oriented approach.
• Highly organized with strong attention to detail and the ability to prioritize in a fast-paced environment.
• Comfortable working across data and ticketing platforms; experience with Tickets.com, Salesforce, and database management preferred.
• Ability to work non-traditional hours, including Giants home games, post-season events, and select evenings or weekends.
• Ability to stand for extended periods and lift up to 35 lbs.

Responsibilities

• Delivering Gold Glove–level service to Flexible and 415 Members and building strong, trusted relationships through proactive and personalized communication.
• Supporting the Membership Services Coordinator in executing member benefits and experiences ensures members receive all entitlements tied to their membership.
• Clear, timely, and accurate member communications—including benefit details, program updates, and renewal options—are a key part of creating a seamless experience.
• Developing a strong understanding of the full Giants ticketing product mix allows Flexible members to explore ways to enhance and upgrade their experience.
• Assisting with internal ticket processing and account maintenance across various Front Office platforms, including ticket processing, credit redemption, ticket exchanges, and account updates.
• Game-day operations and event execution for the Flexible Member experience provide opportunities to deliver memorable moments.
• Supporting the auto-renew payment decline reconciliation process helps ensure a smooth and efficient renewal cycle.
• Investigating ticket service issues, identifying solutions, and improving internal processes.
• Managing projects that support the continued growth and evolution of the Flexible Membership product line.

Benefits

• After 60 days of employment, you may be eligible for indemnity healthcare through Healthy SF, which includes medical, dental and prescription coverage and access to Giants tickets.
• At the Giants, we prioritize employee wellbeing by offering dedicated mental health support, a hybrid working environment, transportation benefits, wellness programs, and paid time off including half day Fridays during the season and an extended holiday break.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed