Flex Medical Assistant

NOELA Community Health Center•New Orleans, LA

About The Position

The Flex Medical Assistant (Flex MA) is a versatile, dual-role member of the care team who rotates between front desk operations and direct clinical support based on daily staffing needs and patient volume. The Flex MA is a critical link between administrative and clinical functions, ensuring that patients receive a seamless, welcoming, and high-quality experience from check-in through encounter. This position requires strong communication skills, clinical competency, adaptability, and a deep commitment to the communities served by New Orleans East Louisiana Community Health Center (NOELA).

Requirements

High school diploma or GED required
Completion of an accredited Medical Assistant training program
Current Medical Assistant Certification preferred or five years experience as a Medical Assistant
Minimum three (3) year of experience as an MA
Proficiency with electronic health records (experience with Athena, or similar preferred)
Strong knowledge of HIPAA and patient confidentiality requirements
Ability to work in a fast-paced, high-volume Federally Qualified Health Center environment
Excellent interpersonal, communication, and organizational skills

Nice To Haves

Bilingual in English and Vietnamese a strong plus; other language proficiency welcomed

Responsibilities

Greet and register patients in a courteous, culturally responsive manner
Verify and update patient demographics, insurance information, and consent forms in the EHR
Schedule, confirm, and manage patient appointments; coordinate same-day and walk-in scheduling
Collect and process co-pays, sliding scale fees, and patient payments accurately
Answer multi-line phone system; triage and route calls appropriately
Prepare and distribute encounter paperwork and patient education materials
Scan and index medical records and referral documents into the EHR
Monitor and manage the waiting room to ensure patient comfort and flow
Communicate wait times and delays to patients professionally
Assist with prior authorization requests and referral coordination
Maintain front desk logs, end-of-day reconciliation, and audit-ready documentation
Room patients and obtain vital signs (blood pressure, pulse, temperature, height, weight, BMI, oxygen saturation)
Record and update chief complaint, reason for visit, and health history in the EHR
Assist providers with examinations, minor procedures, and patient education
Administer injections, vaccinations, and medications per provider order and state scope of practice
Perform point-of-care testing (urinalysis, glucose, rapid strep, pregnancy tests, etc.) and document results
Prepare and stock exam rooms; ensure cleanliness, organization, and compliance with infection control standards
Process prescription refill requests and route to providers for review
Follow up with patients on labs, imaging, and referral results under provider direction
Collect and properly label laboratory specimens; prepare for courier or on-site processing
Support chronic disease management workflows including care gap closure and preventive health reminders
Assist with Centering Pregnancy group prenatal sessions and other group visit models as assigned
Maintain equipment logs, autoclave records, and supply inventories
Rotate between clinical and front desk assignments based on staffing needs and direction of Practice Manager
Serve as a bridge communicator between clinical and administrative teams to optimize patient flow
Cover for front desk or MA absences to ensure continuity of care and operations
Participate in huddles, staff meetings, and quality improvement activities
Support onboarding and peer mentorship of new MA staff as needed
Complete required training, compliance modules, and continuing education annually