FLEX Manager, Sales & Catering Product Management

Marriott•Bethesda, MD

6d•Hybrid

About The Position

The Manager, Sales & Catering Product Management supports the development and delivery of Marriott International’s Sales & Catering product capabilities across its global portfolio of brands. This role works closely with senior product leaders, technology teams, and business stakeholders to deliver features and enhancements that improve group sales, meetings, and catering operations at the property level. The Manager plays a hands on role in product discovery, requirements definition, delivery, and post launch optimization to ensure solutions are practical, scalable, and aligned with Marriott’s operational and brand needs. CANDIDATE PROFILE Required 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major. 3+ year’s relevant professional experience in product management, business analysis, or digital delivery role. Preferred Experience of working with technology teams to deliver enterprise or B2B software solutions. Strong ability to translate business requirements into detailed product specifications. Exposure to Sales & Catering, group sales, meetings & events, or hospitality operations. Experience supporting global or multi brand platforms. Familiarity with data analysis, reporting tools, or product metrics. Experience working in a franchised or owner operator business environment. CORE WORK ACTIVITIES Product Delivery & Ownership Own the day-to-day execution of assigned Sales & Catering product features or functional areas. Translate product strategy and roadmap priorities into clear user stories, requirements, and acceptance criteria. Maintain and prioritize the product backlog in partnership with senior product leaders and engineering teams. Participate in sprint planning, reviews, demos, and retrospectives using agile delivery practices. Customer & Property Engagement Gather and document requirements from property Level users, including sales managers, event managers, and catering teams. Support user research, feedback sessions, and usability testing to validate product needs and enhancements. Represent property and regional perspectives in product discussions and design decisions. Cross Functional Collaboration Partner with engineering, UX, QA, and platform teams to deliver high quality, reliable solutions. Collaborate with Global Sales, Operations, and Brand stakeholders to ensure product features align with business processes. Support change management and training activities related to new releases and enhancements. Product Optimization & Performance Monitor product usage, adoption, and performance metrics for assigned features or capabilities. Identify defects, enhancement opportunities, and operational pain points. Support continuous improvement efforts based on user feedback and performance insights. Documentation & Communication Create and maintain clear product documentation, release notes, and supporting materials. Communicate timelines, feature scope, and changes to internal stakeholders. Escalate risks, dependencies, and issues to senior product leaders as needed. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Requirements

4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major.
3+ year’s relevant professional experience in product management, business analysis, or digital delivery role.

Nice To Haves

Experience of working with technology teams to deliver enterprise or B2B software solutions.
Strong ability to translate business requirements into detailed product specifications.
Exposure to Sales & Catering, group sales, meetings & events, or hospitality operations.
Experience supporting global or multi brand platforms.
Familiarity with data analysis, reporting tools, or product metrics.
Experience working in a franchised or owner operator business environment.

Responsibilities

Own the day-to-day execution of assigned Sales & Catering product features or functional areas.
Translate product strategy and roadmap priorities into clear user stories, requirements, and acceptance criteria.
Maintain and prioritize the product backlog in partnership with senior product leaders and engineering teams.
Participate in sprint planning, reviews, demos, and retrospectives using agile delivery practices.
Gather and document requirements from property Level users, including sales managers, event managers, and catering teams.
Support user research, feedback sessions, and usability testing to validate product needs and enhancements.
Represent property and regional perspectives in product discussions and design decisions.
Partner with engineering, UX, QA, and platform teams to deliver high quality, reliable solutions.
Collaborate with Global Sales, Operations, and Brand stakeholders to ensure product features align with business processes.
Support change management and training activities related to new releases and enhancements.
Monitor product usage, adoption, and performance metrics for assigned features or capabilities.
Identify defects, enhancement opportunities, and operational pain points.
Support continuous improvement efforts based on user feedback and performance insights.
Create and maintain clear product documentation, release notes, and supporting materials.
Communicate timelines, feature scope, and changes to internal stakeholders.
Escalate risks, dependencies, and issues to senior product leaders as needed.