FLEX Manager, Quality Assurance

Marriott•Bethesda, MD

1d•Hybrid

About The Position

The FLEX Manager, Quality Assurance is responsible for conducting MI Health Check assessments at designated hotels across the U.S. and Canada. This role ensures properties meet brand and operational standards by performing thorough evaluations and providing actionable feedback to property leadership. The Manager will assess compliance with Marriott International standards through detailed on-site evaluations, accurately document findings, and prepare comprehensive reports. They will communicate effectively with property leaders by sharing observations, insights, and best practices that extend beyond the assessment criteria, including innovative approaches and learnings from outside the Performance Accountability team. Acting as a trusted advisor, the Manager provides guidance that supports operational excellence and brand consistency. The ideal candidate is detail-oriented, possesses strong analytical skills, and demonstrates exceptional communication abilities to influence and educate stakeholders.

Requirements

Minimum 2-4 years of experience in hotel operations, quality assurance or brand compliance.
Ability to travel up to 100%.

Nice To Haves

Previous experience conducting audits or compliance assessments in hospitality.
Excellent verbal and written communication skills for engaging property leadership.
In depth knowledge and direct experience in hotel operations to provide practical insights and context.
Experience collaborating across teams and leveraging insights from diverse sources.

Responsibilities

Conduct MI Health Check assessments at designated hotels across the U.S. and Canada to evaluate compliance with brand and operational standards.
Review property operations and identify areas of strength and opportunities for improvement.
Accurately document assessment findings and prepare detailed reports with minimal errors.
Communicate results and recommendations effectively to property leadership, ensuring clarity and actionable guidance.
Share best practices and operational insights, including those from outside the Performance Accountability team, to drive continuous improvement.
Collaborate with property leaders to address gaps and support implementation of corrective actions.
Maintain up-to-date knowledge of Marriott International brand standards and operational requirements.
Ensure consistency and integrity in all evaluations to uphold brand reputation and operational excellence.
Provide best practices and guidance to property teams to reinforce compliance and enhance performance.
Manage time and travel efficiently to complete assessments within established timelines.