flex Manager, Learning Delivery

Marriott Hotels Resorts•Bethesda, MD

11h

About The Position

This is a temporary position. JOB SUMMARY Responsible for planning, organizing, and delivering various classroom and virtual training programs. Strong facilitation skills are necessary, as the role will include facilitation of leadership, operational, and sales-related training courses. This role will work with the Senior Manager, Learning Delivery to execute against business priorities and the overarching training delivery strategy for US & Canada. The Learning Delivery Manager will build relationships with key stakeholders at managed and franchise properties and utilize an understanding of property challenges to tailor learning as appropriate. The manager will provide recommendations for program delivery, including but not limited to Instructor Led Training (ILT), Virtual Instructor Led Training (vILT), digital learning, simulations, etc. Responsibilities will include programs/initiative deployment to effectively achieve results in alignment with broader business objectives.

Requirements

Minimum 3 years of relevant experience in Learning and Development, Human Resources, or Hotel Leadership, preferably within a multinational or hospitality environment.
Strong facilitation and presentation skills in both live and virtual environments.
Ability to coach others for performance improvement
Ability to manage multiple tasks / projects

Nice To Haves

Hospitality leadership experience
Education: Bachelor’s Degree

Responsibilities

Conducts compelling and engaging online learning events using virtual classroom technology to diverse audiences at various leadership levels
Effectively co-facilitates with a training partner through prior contracting and ongoing coaching and feedback, as needed
Creates an environment that enables maximum learning by employing adult learning principles
Conducts self in a manner reflective of Marriott professionalism and decorum before, during and after the learning event
Demonstrates overall control of the learning environment, including effectively leading the learning activities, giving directions, utilizing the experiential learning cycle, addressing classroom behavioral issues, etc. as appropriate
Demonstrates mastery of training technology and best practice facilitation methods
Effectively solicits, responds, and adapts to feedback
Participates in the scheduling, administration, marketing, production, execution, post-production, and evaluation of learning events, as needed
Maintains content and process integrity of each program
Suggests and leads program, process, and technology enhancements, as needed
Works with program specialists to provide feedback and suggestions on logistics processes
Assists with the implementation of new programs as appropriate and requested
Shares learning and insights as a voice from the classroom ensuring alignment with business and brand priorities
Leads Learning Office Hours for property leaders in Human Resources and Operations to support adoption of learning technology and talent development programs
Supports property learning professionals and Learning Coordinators (LMS Admins)
Monitors and refresh existing programs to ensure alignment with changing business needs, offering insights for continuous improvement
Remain current with industry trends, research, and technology to inform and inspire learning innovation
Foster a culture of learning by building partnerships with internal and external learning partners and thought leaders
Build strong partnerships with HR teams, business leaders, and functional stakeholders to champion a high-performance and learning culture
Represent Learning and Development in cross-functional projects and initiatives as needed
Build relationships with key stakeholders across the managed and franchise organizations
Performs other duties as appropriate