FLEX Director, Change Management + Communications, Business Transformation Office, U.S. + CAN

Marriott International•Bethesda, MD

59d•Hybrid

About The Position

This is a temporary position. Hybrid - 1-3 days in office. The FLEX Director, Change Management and Communications, is a key member of the Business Transformation Office (BTO) team, reporting directly to the Senior Director, Change Management + Communications, Business Transformation Office, U.S. and Canada. The primary focus of the BTO over the next few years is designing and delivering the Digital and Technical Transformation (D+TT) a multi-year effort to transform Marriott's technology and business process ecosystem, enabling Marriott to deliver on our vision to become the world's favorite travel company. The BTO was established to enable and accelerate these changes through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment. The Director, Change Management and Communications is responsible for planning, creating, and executing the day-to-day change management and communications activities in the U.S. and Canada in support of D+TT. This role will partner closely with colleagues throughout the entire D+TT program - including (but not limited to) Global Change Management, Communications, Deployment, Associate Experience, Learning, and U.S. and Canada stakeholders. Success in this role requires strong critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to plan and manage complex and comprehensive communications and change management plans, as well as a willingness to be deliver on difficult and time-sensitive requests.

Requirements

4-year degree from an accredited university; master's degree strongly preferred.
8+ years of relevant professional experience (change management, learning, stakeholder engagement, communications or deployment strongly preferred), demonstrating progressive career growth and pattern of exceptional performance.
Experience on-property or above property in the U.S. and Canada, strongly preferred.
Strong working knowledge of the U.S. and Canada Topline disciplines strongly preferred.
Strong working knowledge of the U.S. and Canada Openings and Transitions process strongly preferred.
Experience with large-scale business transformation, strongly preferred in hospitality.
Strong personal leadership, organizational, relationship-building, and negotiation skills.
Outstanding formal and informal presentation skills.
Self-starter with self-confidence, enthusiasm, and strong customer service orientation.
Demonstrated ability to develop and execute a complex and comprehensive communications and change management plan.
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity.
Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred.
Excellent written and oral communication skills.
Experience developing clear, concise, and logically written business communications, as well as delivering.
recommendations effectively to demanding audiences.
Ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization.
Ability to work effectively in a complex, service-intensive, deadline-driven environment.
Ability to work with and influence cross-functional teams in a matrixed organization.
Ability to build strong relationships to leverage information and insights across key groups.
Ability to inspire confidence in senior management and to be recognized for stakeholder engagement, change management and deployment leadership.
Ability to be detailed oriented, while maintaining alignment with broader organization objectives.
Ability to juggle multiple projects and many stakeholders.
Basic project management skills.
Ability to complete deliverables with high quality and up to established standards.
Proficiency with Microsoft Word, Excel, PowerPoint, and Teams applications; experience with Smartsheet is preferred to streamline project management and collaboration; experience with email distribution tools such as Salesforce Marketing Cloud is a plus.

Responsibilities

Stakeholder Engagement and Communication Plans:
Partners with the Senior Director and the global Communications team to develop and execute comprehensive stakeholder engagement and communications plans for the U.S. and Canada to meet defined success measures.
Coordinate communications deliverables through a formal review process while adhering to tight timelines.
Partners with Senior Director and global Change Management and Communications teams to plan for and execute continent continent-wide conferences, key meetings, and planning forums.
Prepares timely status updates for leaders and senior executives.
Change Management Plan and Execution:
Partners with the Senior Director and global Change Management team to create and execute a comprehensive change management plan and related deliverables for impacted associates.
Partners with the global Change Management team to gather and assess change impacts for U.S. and Canada stakeholders.
Executes the change management plan working closely with continent, Deployment, Learning and other teams to meet defined success measures.
Develops and distributes required change and deployment deliverables (e.g., presentations, job aids, communications, etc.).
Managed and delivers live webinars to U.S. and Canada stakeholder teams during deployment.
Identifies, proposes solutions for and manages resolution of issues and risks to change management plan.
Change Management Measurement and Analytics
Monitors, detects, and manages change readiness and adoption through the change journey for on-property associates.
Shares insight and impacts from analytics with senior leaders as well as recommendations to help steer program in the right direction.