Director, Change Management Office

Memorial Hermann Health System•Piney Point Village, TX

About The Position

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary This role is responsible for leading change management strategy and execution for enterprise-wide transformation initiatives. Reporting to the AVP, Change Management Office, this position ensures stakeholder alignment, workforce readiness, and sustainable adoption of new systems, processes and other ways of working. This position also plays a pivotal role in developing and advancing Memorial Hermann's change capability as a center of excellence. The Director provides strategic leadership to all levels of the organization, including senior leadership. This role requires a balance of strategic vision and hands-on, collaborative execution to drive consistent, effective change practices that align with Memorial Hermann’s mission, culture, and operational priorities.

Requirements

Bachelor’s degree in Organizational Development, Business, Human Resources, Communications, or related field required.
Ten (10) years of progressive experience in organizational change management, business transformation, or related fields within complex, matrixed organizations, preferably in healthcare or similarly regulated environments.
Minimum five (5) years of leadership experience managing professional staff and/or cross-functional initiatives.
Demonstrated success leading large-scale enterprise transformation initiatives.
Strong expertise in stakeholder engagement, sponsorship alignment, communications strategy, training design, and adoption measurement.
Proven ability to integrate change management into project management and performance improvement methodologies.
Excellent leadership, influence, and negotiation skills.
Strong business acumen, systems thinking, and strategic problem-solving abilities.
Excellent presentation, written, verbal, and interpersonal communication skills.
Strong facilitation and executive consulting skills.
Advanced proficiency with change management tools, dashboards, and reporting systems.

Nice To Haves

Master’s degree preferred.
Change Management certification required; Prosci certification preferred.

Responsibilities

Provides overall leadership and direction for the Change Management Office team members, overseeing the design, development, and delivery of change management strategies and plans to drive successful transformation outcomes.
Serves as a senior change management liaison between the Change Management Office and other change-delivery groups, such as the Value Management Office, ensuring alignment across governance bodies and workstreams.
Partners with program leadership, executive sponsors and cross-functional teams to identify, assess, and mitigate people-related risks to adoption and to ensure alignment of change activities with program milestones.
Directs the design and implementation of readiness assessments, impact analyses, stakeholder mapping, communications, and training initiatives to support end-user adoption.
Integrates change management methodology, tools, and deliverables into project governance, including reporting and dashboards in coordination with the Value Management Office and other groups.
Develops and maintains adoption metrics, readiness indicators, and post-implementation sustainment measures to evaluate effectiveness of change activities.
Provides consultation on leadership alignment, change readiness, and workforce engagement strategies.
Ensures consistency of frameworks, templates, and practices across all change management work and promotes integration with enterprise transformation and maturity initiatives.
Hires, develops, coaches, and evaluates assigned staff.
Promotes a culture of collaboration, accountability, and continuous improvement.
Supports Memorial Hermann’s commitment to advancing Equity, Diversity, and Inclusion (EDI) throughout all change management efforts.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, resource management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as a mentor and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.
Performs other duties as assigned.