FLEX Director, Business Transformation Office, Program Management and Strategy

Marriott International•Bethesda, MD

47d•Hybrid

About The Position

The Director, Business Transformation Office (BTO) - Strategy & Program Management is responsible for driving the planning and execution of the workstreams for the Digital and Technology Transformation (D+TT) program. In partnership with BTO leadership, provide strategy, coordination, and execution support for the workstreams of D+TT. This position will be part of the Business Transformation Office (BTO) team that supports the transformation of Marriott's technology and business process ecosystem, enabling Marriott to deliver on our vision to become the world's favorite travel company. The BTO has been established to enable and accelerate D+TT through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment. This role, as part of the BTO, will contribute to building upon our existing expertise and creating the structures and capabilities we need to coordinate the moving parts that make up D+TT. This role will partner closely with the leads in Commerce, Hotel Operations, Digital, Loyalty, Change Management, Communications, Deployment, and external consulting leaders throughout the project. Success in this role requires strong critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as a willingness to be tested on difficult and time-sensitive requests.

Requirements

4-year degree or equivalent from an accredited university in Business Administration, Hospitality Management, Technology or related major or equivalent experience is required.
Six or more years of work experience in hotel, consulting, or business analytics, demonstrating progressive career growth and a pattern of exceptional performance.
Proven track record consulting to business leaders and designing, developing, and implementing high impact solutions in large, complex organizations, using a variety of delivery methodologies
Demonstrated experience in working with and influencing cross-functional work teams in a matrix organization

Nice To Haves

Project management experience on technology engagements and passion for IT / technology
Prior experience working with Digital, IT, Data, Loyalty and/or Customer Experience programs
Hospitality/Lodging industry experience a plus
MBA and/or prior consulting experience preferred

Responsibilities

Support the Senior Director, Business Transformation Office - Strategy & Program Management to manage key connection points and interdependencies between across D+TT workstreams including Commerce, Hotel Operations, Loyalty, Change Management, Finance and Technical Architecture
Collaborate with cross-functional working teams comprised of senior discipline experts from Commerce, Digital, Enterprise Products (IT), Hotel Operations, Loyalty, Distribution, Customer Engagement Centers, Customer Experience, Finance, and other departments within Consumer Operations to:
Plan and implement identified initiatives with minimal oversight
Partner with cross discipline teams and leaders to meet project objectives and goals on time and on budget
Support transformational projects working across functions and disciplines to meet objectives
Guide on-going financial and business analysis support to leadership to support strategic decision making using the appropriate approaches, systems, and resources
Deliver presentations related to the strategic roadmap development, project execution and management to senior management and other key stakeholders (e.g., owners, associates, customers)
Actively engage internal partners (e.g., Change Management and Communications, Human Resources, Training) to prepare content for communication materials as needed for deployment of initiatives
Create standard templates to optimize effectiveness of program, including decks, webinars, RAID logs, tasks lists, status reports, and escalation flows
Build effective relationships with all internal and external stakeholders
Ensure decision-making that balances the needs of the various stakeholder groups and promotes the long-term viability of the business Strategy Execution
Leads initiatives on behalf of the Consumer Operations executives and their teams to drive change across the organization. Acts as a project leader and day-to-day project decision maker with the following responsibilities:
Accountable for delivering the results of the project
Provide content guidance to the project
Participate in review cycles at key milestones & provide go/no-go decision
Actively participate in strategy sessions
Contribute to strategy development
Ensure appropriate sponsorship and resourcing
Establish key milestones and approval roles
Ensure timely delivery against milestones Identify emerging business opportunities and risks to determine strategic implications, provide feedback to key stakeholders and take a leadership role in the decision-making process.
Coordinate contributions into central program deliverables, e.g. Integrated Project Plans, Risk Management and Contingency Plans, etc.
Coordinate and partner with third party vendors to ensure milestones are met, deliverables are of high quality, and program remains on budget
Design and facilitate program-specific and cross-discipline forums and processes to engage senior leaders and gain buy-in on critical business decisions
Stakeholder management and coordination to ensure relevant perspectives are incorporated into other D+TT workstreams' decision making
Track and manage resource and budget requests for the D+TT program workstreams
Provide inputs and support to execute against D+TT Change Strategy, Communications and Training Plans
Develop actionable recommendations and responses to program needs to optimize performance and drive growth and profitability.