AAA - Fleet Specialist

AAA Mountain West Group • Richmond, CA

1d

About The Position

Champions and exhibits the guiding principles and core values of AAA; Builds positive relationships and rapport with Team Members; Provides helpful, empathetic, reliable and timely assistance to both Team Members and Members; Provides real time hands on operational support. Supports Manager and Team Lead in providing consistent communication and messaging; Supports team engagement; Provides new hire and ongoing training and technical guidance; Routinely leverages fleet resources to provide solutions to basic and complex situations; Helps to resolve obstacles that create barriers for Team Members Provides feedback to Team Lead and/or Manager to assist in process improvement that supports the overall strategy; Identifies and alerts Manager of system, process or Team Member performance concerns; Operates a tow truck and/or battery vehicle to assist members based on business need. Other duties as assigned This will be a Swings shift - 1pm - 9:30pm. Weekends will be included

Requirements

• Ability to communicate professionally both verbally and in writing
• Outstanding customer service skills and ability to effectively transfer these skills to others
• Expert knowledge of the AAA Way of towing and battery practices and ability to successfully train others
• Demonstrated track record of successful decision making and problem solving
• Strong computer skills, including proficiency with the Google Suite
• Advanced knowledge of performing the duties of a tow truck driver and battery driver
• High School Diploma or GED equivalent
• 4-6 years experience in fleet operations to include tow or battery assist driver and road service operations.
• Valid driver's license and acceptable 39 month driving record

Responsibilities

• Champions and exhibits the guiding principles and core values of AAA
• Builds positive relationships and rapport with Team Members
• Provides helpful, empathetic, reliable and timely assistance to both Team Members and Members
• Provides real time hands on operational support.
• Supports Manager and Team Lead in providing consistent communication and messaging
• Supports team engagement
• Provides new hire and ongoing training and technical guidance
• Routinely leverages fleet resources to provide solutions to basic and complex situations
• Helps to resolve obstacles that create barriers for Team Members
• Provides feedback to Team Lead and/or Manager to assist in process improvement that supports the overall strategy
• Identifies and alerts Manager of system, process or Team Member performance concerns
• Operates a tow truck and/or battery vehicle to assist members based on business need.
• Other duties as assigned

Benefits

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED