Fleet Specialist

AAA Mountain West Group • Campbell, CA

9d

About The Position

Welcome to AAA Mountain West Group (MWG), serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana. We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not-for-profit, membership-based organization that has served our Members for over a century: from our legendary roadside assistance and award-winning insurance products to free travel planning and new innovations.

Requirements

• Ability to communicate professionally both verbally and in writing
• Outstanding customer service skills and ability to effectively transfer these skills to others
• Expert knowledge of the AAA Way of towing and battery practices and ability to successfully train others
• Demonstrated track record of successful decision making and problem solving
• Strong computer skills, including proficiency with the Google Suite
• Advanced knowledge of performing the duties of a tow truck driver and battery driver
• High School Diploma or GED equivalent
• 4-6 years experience in fleet operations to include tow or battery assist driver and road service operations.
• Valid driver's license and acceptable 39 month driving record

Responsibilities

• Champions and exhibits the guiding principles and core values of AAA
• Builds positive relationships and rapport with Team Members
• Provides helpful, empathetic, reliable and timely assistance to both Team Members and Members
• Provides real time hands on operational support.
• Supports Manager and Team Lead in providing consistent communication and messaging
• Supports team engagement
• Provides new hire and ongoing training and technical guidance
• Routinely leverages fleet resources to provide solutions to basic and complex situations
• Helps to resolve obstacles that create barriers for Team Members
• Provides feedback to Team Lead and/or Manager to assist in process improvement that supports the overall strategy
• Identifies and alerts Manager of system, process or Team Member performance concerns
• Operates a tow truck and/or battery vehicle to assist members based on business need.
• Other duties as assigned

Benefits

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED