Fleet Specialist - Leader
About The Position
Champions and exhibits the guiding principles and core values of AAA; Builds positive relationships and rapport with Team Members; Provides helpful, empathetic, reliable and timely assistance to both Team Members and Members; Provides real time hands on operational support. Supports Manager and Team Lead in providing consistent communication and messaging; Supports team engagement; Provides new hire and ongoing training and technical guidance; Routinely leverages fleet resources to provide solutions to basic and complex situations; Helps to resolve obstacles that create barriers for Team Members Provides feedback to Team Lead and/or Manager to assist in process improvement that supports the overall strategy; Identifies and alerts Manager of system, process or Team Member performance concerns; Operates a tow truck and/or battery vehicle to assist members based on business need. Other duties as assigned
Requirements
- Ability to communicate professionally both verbally and in writing
- Outstanding customer service skills and ability to effectively transfer these skills to others
- Expert knowledge of the AAA Way of towing and battery practices and ability to successfully train others
- Demonstrated track record of successful decision making and problem solving
- Strong computer skills, including proficiency with the Google Suite
- Advanced knowledge of performing the duties of a tow truck driver and battery driver
- High School Diploma or GED equivalent
- 4-6 years experience in fleet operations to include tow or battery assist driver and road service operations.
- Valid driver's license and acceptable 39 month driving record
Responsibilities
- Champions and exhibits the guiding principles and core values of AAA
- Builds positive relationships and rapport with Team Members
- Provides helpful, empathetic, reliable and timely assistance to both Team Members and Members
- Provides real time hands on operational support.
- Supports Manager and Team Lead in providing consistent communication and messaging
- Supports team engagement
- Provides new hire and ongoing training and technical guidance
- Routinely leverages fleet resources to provide solutions to basic and complex situations
- Helps to resolve obstacles that create barriers for Team Members
- Provides feedback to Team Lead and/or Manager to assist in process improvement that supports the overall strategy
- Identifies and alerts Manager of system, process or Team Member performance concerns
- Operates a tow truck and/or battery vehicle to assist members based on business need.
- Other duties as assigned
Benefits
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
