Fleet Sales Support CSR
About The Position
TVC Pro-Driver is a member of the Love’s Family of Companies and is a commercial driver’s license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores. Basic Purpose: The Fleet Sales Support Customer Service Representative (Fleet Sales Support CSR) delivers high-quality customer service to members, vendors, and affiliated business partners through both inbound and outbound phone interactions. This role is responsible for supporting fleet sales operations by ensuring fleet accounts are accurately submitted, properly set up, and consistently maintained within internal systems. The Fleet Sales Support CSR serves as a key point of contact, addressing inquiries, resolving issues, and coordinating with internal teams to ensure efficient processing, data integrity, and positive customer experience throughout the fleet lifecycle.
Requirements
- High School Diploma (or GED) Required
- Excellent verbal and written (both typed and handwritten) communication
- Highly self-motivated and results oriented
- Ability to perform in a high-energy, dynamic and team-oriented environment
- Strong phone presence and ability to handle a high volume of calls
- Ability to collaborate with fellow co-workers
- Inbound and outbound call handling
- Fleet account setup, submission, and maintenance
- Data entry and record management within internal systems
- Fleet sales operations support
- Issue tracking and resolution
- Knowledge of CRM and/or fleet management systems
- Ensuring data accuracy and system compliance
- Strong customer service orientation
- Clear and professional verbal communication
- Problem-solving and critical thinking
- Attention to detail and accuracy
- Ability to coordinate and collaborate with internal teams
- Time management and organizational skills
- Adaptability in a fast-paced, customer-focused environment
Responsibilities
- Provide exceptional customer service to members, vendors, and affiliated business partners through inbound and outbound phone interactions
- Ensure fleet accounts are accurately submitted, processed, and maintained in accordance with company standards
- Adhere to TVC-provided scripts to ensure professional, consistent, and compliant communication with members
- Professionally present and discuss membership options with prospective members, prospective fleet accounts, and sales associates
- Accurately complete required paperwork, documentation, and reporting in a timely manner
- Respond promptly, accurately, and professionally to inquiries from members, sales associates, and fleet partners
- Process fleet-related billing and support requests for assigned accounts
- Add and maintain member records within assigned fleet accounts
- Handle general customer service calls as needed to support departmental operations
- Maintain above-average knowledge of memberships, benefits, and related programs
- Maintain strong working knowledge of internal computer systems and applications
- Monitor and respond to emails throughout the workday, including communications from managers and supervisors
- Accurately and thoroughly document all interactions and updates within internal systems (e.g., Matrix, Salesforce)
- Maintain accurate attendance records through proper use of the HRIS system
- Serve as a knowledgeable resource for sales associates regarding fleet and membership questions
- Perform additional duties as assigned to support business needs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
