Fleet Operations Specialist

Marquee Insurance Group, LLC • Roswell, GA

12d

About The Position

Marquee Insurance Group is a commercial insurance company specializing in transportation. We are committed to constantly improving our processes to make our client’s experience better every day. We believe that providing a fun culture and the opportunity for growth creates an energetic and happy employee base, which in turn creates a positive experience for our clients. Our culture is unique and innovative, where we promote from within and believe in performance-based advancements.
MIG has been recognized on the Pacesetters list as one of the fastest-growing private companies by the Atlanta Business Chronicle
MIG has been recognized as a “Top Workplace” by the Atlanta Journal-Constitution
As a Fleet Operations Specialist, you will manage relationships with mid-size to large commercial fleet clients within the Operations department. This role requires insurance experience, strong communication skills, and the ability to manage complex accounts while delivering timely and accurate service.

Requirements

• Bachelor’s degree in Business or a related field, or equivalent industry experience
• Required insurance experience; trucking, transportation, or logistics experience preferred
• Strong written and verbal communication skills with a professional client-facing approach
• Organizational skills with attention to detail
• Ability to manage competing priorities in a deadline-driven environment
• Collaborative, team-oriented mindset with the ability to work across departments
• Proficiency in MS Office and comfort working within multiple systems and platforms

Responsibilities

• Manage and maintain relationships with assigned commercial fleet clients.
• Serve as a primary point of contact, providing prompt, professional, and knowledgeable service.
• Communicate with clients, internal teams, and insurance carriers to handle policy questions and service requests.
• Coordinate solutions to client issues and follow up to ensure resolution.
• Maintain working knowledge of fleet insurance products and coverages.
• Monitor and respond to client inquiries via phone and email.
• Process policy changes such as vehicle and driver updates while ensuring accuracy and compliance.
• Navigate multiple systems to maintain accurate account information.
• Collaborate with other departments to meet service goals.
• Actively participate in brainstorming and developing new policies, procedures, and workflows to improve how we service clients and increase operational efficiency.
• Follow company protocols when handling service requests.
• Complete required licensing, certifications, and ongoing training.
• Perform other related duties as assigned.

Benefits

• Eligibility for Individual and Company bonus programs
• Medical, Dental, Vision, Life/ AD&D Insurance, Short-Term Disability
• Pet Insurance, Paid Family Leave, Employee Assistance Program
• Fully Paid Maternity Leave
• 401(k) with Company Matching
• 12 days of Paid Time Off, 4 Sick/Mental Health days, 7 Paid Holidays, 2 Flex Holidays
• Company Paid Fitness Membership
• Volunteer Days and Opportunities with Company-Partnered Charities
• Internal Inclusion programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level