Fixed Ops Specialist - Phoenix

General Motors

4d

About The Position

The Role: The Fixed Ops Specialist (FOS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. This position partners closely with the GM Aftersales Field Team, and dealership leadership to execute GM’s Customer Care & Aftersales initiatives, drive processes, improve customer satisfaction, and grow revenue. The FOS leverages data-driven insights, operational expertise, and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape.

Requirements

• Bachelor’s Degree or Equivalent Experience
• 3+ years of experience leading, guiding and improving dealership fixed operations.
• Proficient automotive technical knowledge and business acumen including service operations, warranty administration and customer experience.
• Expert knowledge of Dealership Service & Parts Operations: Automotive Parts and Service Systems. Dealer Operating Report & Fixed Analysis Tools. Dealership profit department’s structure and interconnectivity. GM policies & procedures.
• Effective oral and written persuasive and informative communication skills.
• Competencies Successfully builds and maintains strong internal/external relationships.
• Successfully Drives for Results & Drives Change Management.
• Project management.
• Effectively Inspires & Motivates Others to Achieve High Performance.
• Proficient in strategic planning, learning agility and engaging remote teams.
• Consistently Demonstrates Innovation and Creativity.
• Consistently Demonstrates Initiative & Adaptability.
• This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

Responsibilities

• Parts and Service SME with deep knowledge of Dealer Fixed Operations, CCA Policies & Procedures and Go To Market strategies.
• Responsible for assessing and training Zone and District managers in Dealer Fixed Operations tools, processes, and policies such as but not limited to: Standardized dealer contact, dealer profitability: i.e. Drive for 75% Fixed Coverage, dealer operating report, relevant performance and opportunity reports, implementation and documentation of actions plans to overcome zone or district headwinds.
• Reassess Zone and District Managers to ensure knowledge gaps have been closed and upskilling was successful.
• Champions ad-hoc fixed coverage projects as determined by leadership.
• Implements effective countermeasures to overcome headwinds impacting role’s KPI’s.
• KPI’s: Deliver assessments, and training according to glide path and milestones approved by Leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees