Fixed Ops Director

Asbury Automotive Group•Draper, UT

About The Position

The Regional Fixed Operations Director is responsible for monitoring and communicating Asbury requirements for fixed operations personnel, productivity, profits and Customer Satisfaction to the dealership personnel. This individual is tasked with recruiting, and training, when necessary, fixed management personnel for the dealerships in his/her region. He or she is also responsible for supervising dealership management in areas pertinent to manufacturer and dealership goals and procedures. The position also requires the ability to establish and maintain good working relationships with Asbury Management at all levels, dealership management and personnel, as well as members of his/her team. The RFOD visits the dealerships and departments in his/her region on a continual basis. Assure that dealership fixed management is focused on achieving the departmental goals set by Asbury and dealership management Monitor and instruct that all dealership activities are performed according to the applicable safety requirements and published procedures Assist dealership fixed management in forecasting goals and objectives for personnel, expenses, sales and profits Monitor that dealerships are operating within the Customer Satisfaction Index ratings set by Asbury and the Manufacturer Make recommendations to dealership management Actively encourages the recruitment of dealership management candidates from internal and external sources Assist dealership fixed operations in implementing and consistently performing accepted processes as determined by Asbury, dealership management and the manufacturer Monitor that receivable schedules are current and metrics are within Asbury guidelines for each dealership Ensure that reporting systems required by general management, Asbury and the manufacturer are maintained Hold Fixed Operations meetings within markets on a regular basis Monitor all regional warranty operations for factory compliance, plus timely and accurate claim filing Regularly review the pricing policies of the region’s service and parts operations for competitiveness and profitability Work with dealership General Management to assist in all segments of Fixed Operation’s personnel, processes and profitability Work effectively in cooperation with the National Parts Director and Collision Director Perform regular, periodic performance evaluations with dealership fixed management, monitor that dealership management is evaluating staff according to Asbury guidelines

Requirements

Must have a minimum of at-least 3-5yrs Automotive experience
Must have great interpersonal skills
Must be attentive to detail
Must be at-least eighteen years of age
Must have a valid Drivers License
Must be able to pass pre-employment screening (background and drug)

Responsibilities

Monitoring and communicating Asbury requirements for fixed operations personnel, productivity, profits and Customer Satisfaction to the dealership personnel
Recruiting, and training, when necessary, fixed management personnel for the dealerships in his/her region
Supervising dealership management in areas pertinent to manufacturer and dealership goals and procedures
Establishing and maintaining good working relationships with Asbury Management at all levels, dealership management and personnel, as well as members of his/her team
Assuring that dealership fixed management is focused on achieving the departmental goals set by Asbury and dealership management
Monitoring and instructing that all dealership activities are performed according to the applicable safety requirements and published procedures
Assisting dealership fixed management in forecasting goals and objectives for personnel, expenses, sales and profits
Monitoring that dealerships are operating within the Customer Satisfaction Index ratings set by Asbury and the Manufacturer
Making recommendations to dealership management
Actively encouraging the recruitment of dealership management candidates from internal and external sources
Assisting dealership fixed operations in implementing and consistently performing accepted processes as determined by Asbury, dealership management and the manufacturer
Monitoring that receivable schedules are current and metrics are within Asbury guidelines for each dealership
Ensuring that reporting systems required by general management, Asbury and the manufacturer are maintained
Holding Fixed Operations meetings within markets on a regular basis
Monitoring all regional warranty operations for factory compliance, plus timely and accurate claim filing
Regularly reviewing the pricing policies of the region’s service and parts operations for competitiveness and profitability
Working with dealership General Management to assist in all segments of Fixed Operation’s personnel, processes and profitability
Working effectively in cooperation with the National Parts Director and Collision Director
Performing regular, periodic performance evaluations with dealership fixed management, monitor that dealership management is evaluating staff according to Asbury guidelines

Benefits

Pay and Recognition: Weekly pay
Paid holidays & paid time off
Paid training
Stock Awards(select management and front-line team member’s eligible
Insurance / Retirement: Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Learning, Tuition Assistance and Career Development: Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities
Additional advantages: Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Aggressive Employee referral program with bonus opportunities