Fixed Ops Specialist - Phoenix

General Motors • Globe, AZ

5d

About The Position

The Role: The Fixed Ops Specialist (FOS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. This position partners closely with the GM Aftersales Field Team, and dealership leadership to execute GM's Customer Care & Aftersales initiatives, drive processes, improve customer satisfaction, and grow revenue. The FOS leverages data-driven insights, operational expertise, and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape. What You'll Do (Responsibilities): Parts and Service SME with deep knowledge of Dealer Fixed Operations, CCA Policies & Procedures and Go To Market strategies. Responsible for assessing and training Zone and District managers in Dealer Fixed Operations tools, processes, and policies such as but not limited to: Standardized dealer contact, dealer profitability: i.e. Drive for 75% Fixed Coverage, dealer operating report, relevant performance and opportunity reports, implementation and documentation of actions plans to overcome zone or district headwinds. Reassess Zone and District Managers to ensure knowledge gaps have been closed and upskilling was successful. Champions ad-hoc fixed coverage projects as determined by leadership. Implements effective countermeasures to overcome headwinds impacting role's KPI's. KPI's: Deliver assessments, and training according to glide path and milestones approved by Leadership.

Requirements

• Bachelor's Degree or Equivalent Experience
• 3+ years of experience leading, guiding and improving dealership fixed operations.
• Proficient automotive technical knowledge and business acumen including service operations, warranty administration and customer experience.
• Expert knowledge of Dealership Service & Parts Operations: Automotive Parts and Service Systems. Dealer Operating Report & Fixed Analysis Tools. Dealership profit department's structure and interconnectivity. GM policies & procedures.
• Effective oral and written persuasive and informative communication skills.
• Successfully builds and maintains strong internal/external relationships.
• Successfully Drives for Results & Drives Change Management.
• Project management.
• Effectively Inspires & Motivates Others to Achieve High Performance.
• Proficient in strategic planning, learning agility and engaging remote teams.
• Consistently Demonstrates Innovation and Creativity.
• Consistently Demonstrates Initiative & Adaptability.
• This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

Responsibilities

• Parts and Service SME with deep knowledge of Dealer Fixed Operations, CCA Policies & Procedures and Go To Market strategies.
• Responsible for assessing and training Zone and District managers in Dealer Fixed Operations tools, processes, and policies such as but not limited to: Standardized dealer contact, dealer profitability: i.e. Drive for 75% Fixed Coverage, dealer operating report, relevant performance and opportunity reports, implementation and documentation of actions plans to overcome zone or district headwinds.
• Reassess Zone and District Managers to ensure knowledge gaps have been closed and upskilling was successful.
• Champions ad-hoc fixed coverage projects as determined by leadership.
• Implements effective countermeasures to overcome headwinds impacting role's KPI's.
• Deliver assessments, and training according to glide path and milestones approved by Leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees