Fixed Ops Service Manager

Ross Downing Chrysler Dodge Jeep Ram of Mobile•Mobile, AL

23d

About The Position

Ross Downing Chrysler Dodge Jeep Ram of Mobile is seeking a proven Service Manager and leader to oversee and grow a high-performing service department. This role is responsible for driving profitability, operational efficiency, and customer retention through strong leadership, process execution, and team development. If you thrive in leading people, setting clear goals, and running a structured, results-driven department within a growing automotive group, we want to talk to you.

Requirements

Proven track record of success in an automotive service leadership role
Strong leadership and team development skills
Excellent customer service and CSI performance
Outstanding verbal and written communication skills
Ability to perform in a structured, process-driven environment
Strong organizational and problem-solving abilities
Valid driver’s license required

Responsibilities

Set, forecast, and achieve departmental goals and objectives
Recruit, train, motivate, coach, and evaluate all service department staff
Prepare and manage monthly and annual operating budgets
Monitor department performance using reports, KPIs, tracking systems, and customer surveys
Ensure compliance with manufacturer warranty and policy procedures
Lead weekly service department meetings
Monitor technician productivity and payroll reporting
Maintain high-quality repairs while minimizing comebacks through quality control checks
Stay current on new equipment and tools and recommend purchases as needed
Serve as the primary liaison between the dealership and factory representatives
Manage labor pricing guides and maintenance menus
Address customer concerns promptly and professionally in alignment with dealership guidelines
Maintain a safe, organized, and professional work environment
Stay current with technology and software required for modern dealership operations