Fixed Ops Director

Cavender Auto Family • Lubbock, TX

1d

About The Position

For over 80 years, the Cavender Auto Family has strived to offer the best
dealership experience by proudly serving our community, employees, and
customers. The Cavender Auto Family has experienced remarkable growth over the
last 5 years with 18+ dealerships across San Antonio, Austin, Lubbock, Midland,
Oklahoma City and Columbus and Weimer Texas with 2,300 employees!

Here at Cavender Auto Family we believe in "Making Confidence Happen" (MCH) by
acting with integrity, showing our customers we care, taking ownership of our
actions, bringing a positive energy to our store and our customers, and being
the subject matter experts to all our customers. This is the motto that embodies
our entire culture here at the Cavender Auto Family, and what has helped us grow
into the amazing company we are today!

Cadillac of Lubbock, a Cavender Auto Family Dealership, is currently looking for
a talented Fixed Ops Director to join our growing family and help "Make
Confidence Happen". Veterans and Military spouses are encouraged to apply!

Requirements

• High School Diploma/GED is required
• Successfully complete MVR, background check, and pre-employment drug test.
• Valid driver's license
• Minimum of 3-5 years of automotive service management experience
• Superior customer service abilities.
• Excellent verbal and written communication skills.
• Driven to succeed, self-starter, with a strong work ethic.
• Must be able to work an extended hours schedule, including weekends.

Nice To Haves

• Previous experience as a Director of Fixed Operations preferred

Responsibilities

• Hire and supervise all Service and Parts department personnel, as well as monitor their performance.
• Create goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.
• Maintain compliance regarding OSHA and Hazmat standards.
• Consult and collaborate with Parts Manager, Service Manager, and dealership management on all aspects of Fixed Operations. Wholesale growth
• All fill rate analysis
• Lost sales tracking
• General growth and profitability of the dealerships parts business
• Lead team of professionals to achieve aggressive sales goals and profit objectives.
• Utilize systems, hardware, software, marketing, and products to maximize efficiency and accurately track inventory.

Benefits

• Competitive compensation
• Relocation package available
• Medical, Dental and Vision Insurance, and pet insurance
• Paid Time off
• Paid Maternity and Paternity leave (Parental Leave)
• Company Paid $10,000 life insurance policy
• Employee discounts on Vehicles, Service and Parts
• Professional growth and development training on a quarterly basis.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED