Fixed Operations Manager
About The Position
About Dent Wizard Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve. We are looking for a dynamic Fixed Operations Manager for our new Corpus Christi, TX location. If you have experience in the automotive or reconditioning space, we would love to speak with you. Experience communicating in multiple languages, especially Spanish, is a bonus.
Requirements
- Proven ability to manage, coach, and lead others.
- 3 years proven operations experience in a similar type of environment.
- Auto and reconditioning industry experience preferred.
- Continuous viewing from and inputting data to a computer screen.
- Travel as necessary (up to 20%).
- All applicants being considered for employment must pass a pre-employment drug screening and background check.
Nice To Haves
- Experience communicating in multiple languages, especially Spanish, is a bonus.
Responsibilities
- Create a positive and productive working environment consistent with Dent Wizard’s core values
- Lead, coach and develop team to drive productivity and retention
- Drive a culture of coaching through on the job engagement and formalized training to support technician engagement and retention
- Ensure delivery of five-star service by developing schedules, assigning and monitoring work, implementing productivity and quality standards, resolving operations problems, and implementing SOPs
- Provide timely feedback to manager regarding, competitive pressures, customer feedback and the engagement of staff
- Participate in field town hall communications
- Ensure fulfillment of services meets customer expectations
- Develop strong customer relationships, deliver five-star customer service and participate in Quarterly Business Reviews (QBR)
- Maintain knowledge of customer pricing and service expectations.
- Expediently address customer, operational, and performance concerns.
- Identify and implement value-added customer solutions
- Drive talent selection and hiring for area roles needed
- Deliver operating performance in terms of LSR, Employee Engagement and Retention
- Drive operational efficiencies, understand and implement standard operating procedures, and effective cost reductions without damage to five-star service expectations.
- Address day-to-day operational issues, ensure maintenance of customer sites and perform QC
- Coordinate supplies and parts ordering management
- Troubleshoot most critical operational issues
- Maintain clean, organized work areas that meet DW’s compliance (EHS) standards
- Support and adhere to DW’s policies and procedures on ethics standards and commitments
- Ensure effective invoicing processes are implemented and maintained
- Other Duties as Assigned
Benefits
- paid time off
- medical
- dental
- vision
- 401k match (50% on the dollar up to 7% of employee contribution)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
