(Five9) Platform Administrator

ProForce Pest Control • Boca Raton, FL

21d • $65,000 - $120,000 • Onsite

About The Position

As our Five9 Platform Administrator, you will serve as the subject-matter expert and primary administrator for our Five9 cloud contact center platform. You will play a critical role in optimizing system performance, managing integrations, and ensuring our contact center operates with efficiency and reliability.

Requirements

• 3+ years of experience managing a cloud-based contact center platform (Five9 required)
• Strong understanding of IVR, ACD, and contact center operations
• Practical experience with API integrations
• Strong technical troubleshooting skills and attention to detail
• Excellent communication skills with the ability to explain technical concepts clearly
• Bachelor’s degree in Information Technology or a related field (or equivalent relevant experience)
• Ability to thrive in a lean, fast-paced environment characteristic of a high-growth startup - where priorities may shift quickly, workloads are consistently busy, and role scope evolves as the organization grows. Must be a strong team player who is adaptable, collaborative, and willing to pitch in where needed to support broader operational success.

Nice To Haves

• Python, BigQuery, Looker, and/or Sigma are a plus!

Responsibilities

• Configure and manage Five9 features, including IVRs, ACD, call routing, campaigns, permissions, and reporting
• Troubleshoot system issues and coordinate with vendors to ensure seamless operations
• Integrate Five9 with CRM and workflow tools such as Soho, HubSpot, and/or FieldRoutes
• Develop automations and process enhancements to streamline workflows and improve data integrity
• Provide technical support and guidance to the call center team
• Maintain comprehensive documentation for systems, processes, and configurations

Benefits

• Competitive compensation
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Collaborative, in-person work environment with opportunities for professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees