Workday Platform Administrator
About The Position
NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas. As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers. NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success. The Workday Platform Administrator helps manage, support, and improve the Workday system for the organization. This position focuses on keeping the system reliable, secure, and easy for departments to use. The administrator checks system health, manages updates and integrations, oversees feature releases, supports users, and works with teams across the organization. This position is governed by state and federal laws and agency/institution policy. This is a 100% in-person position. Not a remote position.
Requirements
- The formal education equivalent of an associate degree in computer science, mathematics, information systems, or a related field (or equivalent experience).
- Four years of experience working with Workday or a similar system.
- Two years of experience in a lead functional or technical position.
- Basic understanding of Workday administration, security setup, and system features.
- Ability to review issues, analyze problems, and solve technical challenges.
- Skill in building and improving workflows and system processes.
- Experience with ServiceNow, basic scripting, and data-related tasks.
- Ability to organize tasks, lead others, and work well with multiple departments.
- Strong communication skills for explaining technical information in simple terms and writing clear documentation.
- Ability to stay current with Workday updates and best practices.
Responsibilities
- Performs regular system checks to make sure Workday is working properly, viewing logs and issues to keep the system reliable and compliant.
- Sets up and maintains security features, including user access, login tools, and audit records to protect data.
- Builds and updates Workday processes and workflows to help automate tasks and improve efficiency.
- Manages Workday feature updates, including testing changes, working with staff, and preparing for system releases.
- Maintains system setup, including security rules, business processes, and other configuration items, while keeping documentation updated.
- Provides advanced technical support for problems that cannot be solved by others, including fixing integration or data issues.
- Works with HR, Finance, Student, and IT teams to understand needs and translate them into practical Workday solutions along with providing training as needed.
- Coordinates with IT teams on updates, identity management, and any network needs related to Workday.
- Writes and updates system documents, procedures, diagrams, and recovery plans.
- Works with Workday and outside vendors for support cases, patches, and system improvements.
- Suggests new features or improvements to make the system faster, safer, and easier to use.
- Tracks and reports system performance, usage, and issue trends to IT leadership.
- Performs other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
