Fitness Program Manager II

HealthFitness•Chicago, IL

43d•$55,000 - $65,000•Onsite

About The Position

Ignite your career at HealthFitness—right in the vibrant heart of downtown Chicago! Are you ready to lead, inspire and shape healthy lifestyles? As our Fitness Program Manager II, you’ll take charge of a multi-tenant corporate fitness facility with weekday hours (M-F, 7am–6pm) and your weekends free to explore the city. Located near Union station off LaSalle, our club is the perfect place for passionate leaders who want to make a real impact—without sacrificing work-life balance. Join HealthFitness and be part of a team that values innovation, growth, and the power of community. If you’re driven to motivate others, create engaging programs, and build lasting relationships, this is your chance to shine. Manages and directs all operational aspects of a multi-tenant on-site fitness program ensuring the highest level of participation, results achievement, and customer satisfaction in the delivery of programs and services. Responsible for contract compliance; development of and adherence to the strategic business plan, staff supervision, training, and development, design and facilitation of a variety of health &fitness programs, and various administrative duties including developing outcomes focused management reports. Also implements and instructs individual and group fitness programs, provides floor supervision, fitness testing, exercise prescriptions, and orientations.

Requirements

Bachelor’s Degree in Exercise Science, Health Promotion, Kinesiology, or related discipline required
3+ years related experience or the equivalent combination of education, certifications, and experience.
Minimum of 2 years of prior supervisory experience.
Industry recognized Group Exercise or Personal Training certification from ACE, AFAA/NASM, ACSM, NCCPT, NETA or other NCCA Accredited Personal Trainer certification required. (if only has one will be required to obtain other within 90 days of hire).
Current Adult CPR/AED/First Aid certifications from American Heart Association, American Red Cross, National Safety Institute, or American Safety & Health Institute required by start date. (Note: certification must have an in-person component and not 100% online/OSHA compliant).
Strong leadership, team management, interpersonal and customer service skills including the ability to motivate others
Ability to effectively organize and prioritize work demands
Computer proficiency in MS Office including at minimum Word, Excel and Outlook.
Proficiency in fitness assessment and exercise prescription.

Responsibilities

Carries out supervisory responsibilities in accordance with HealthFitness policies, procedures and applicable laws including recruiting, orienting, training, evaluating, developing, and planning the succession of associates.
Plans, assigns, and directs work assignments to ensure staff remain challenged and productivity is maximized; provides training and development opportunities to promote and encourage career growth.
Ensures all staff is properly trained and hold appropriate certifications necessary for safe and effective program delivery; provides continuous feedback and coaching to all program staff to ensure quality of all programs and services being delivered.
Conducts formal performance appraisals on an annual basis and initiates formal corrective action process when warranted.
Leads regular individual and group staff meetings to ensure associates are informed about HealthFitness, client and program events, initiatives, and status.
Submits employment forms, payroll records and billing worksheets accurately and according to contract provisions and HealthFitness policies.
Ensures contract compliance.
Manages client relationship to ensure that high customer satisfaction is maintained and HealthFitness value is reinforced.
Develops and implements the yearly strategic business plan to identify contract deliverables, program/ service offerings and initiatives, targeted outcomes, and marketing strategy to meet client objectives.
Prepares and manages operating budget. Ensures expenditures are made in accordance with applicable policies and procedures.
Manages the development of outcomes focused programs to meet client objectives; interfaces with client company management and peripheral departments as appropriate to assess client needs and identify HealthFitness programming solutions.
Tracks participant and program data for measurement of individual and program goal achievement, outcomes, and results; creates outcomes focused management reports based on the identified business plan goals and objectives.
Directs the implementation of fitness center based individual and group fitness programs, health education activities, motivational programs and special events; coordinates marketing and communications to maximize program engagement, bringing in HealthFitness Corporate support as appropriate.
General oversight and management of Fitness Center(s) operations.
Manages all fitness center program activities in accordance with HealthFitness operational, quality, safety, and service standards.
Designs and develops outcomes focused programs and interventions including data collection and evaluation process; delivers personalized services and other programs to participants as applicable.
Coordinates marketing and communications to maximize program engagement, bringing in HealthFitness Corporate support as appropriate.
Maintains accurate records and ensures confidentiality of data collected during health assessment and health promotion/membership activities in accordance with HealthFitness requirements, including if applicable file transfer, processes, collaborating with related suppliers and/or storage.
Other duties as needed/assigned.