Fitness Floor Support PT

THE JEWISH COMMUNITY CENTER OF GREATER COLUMBUS•Columbus, OH

1d•$14 - $18

About The Position

The Jewish Community Center of Greater Columbus is a human service agency offering a varied program that is Jewish in nature. It is committed to enhancing the quality of individual and family life through the promotion of physical, intellectual and spiritual wellness. It provides educational and cultural programs that reflect the Jewish heritage, health related activities and many services to the community at large. Through its wide array of programs, the JCC pursues its mission of strengthening the individual, family and community. Vision Statement: The JCC nurtures a passion for Jewish learning and living. Through programs and services, the JCC provides comfortable and inviting environments in which the community can thrive. Agency Expectations: To support the mission of the JCC. To ensure the highest quality of programs and services and possess a working knowledge of agency programs and services. To represent the agency and provide the highest quality of customer service to the individuals and groups with whom you come into contact. To welcome, thank and engage JCC members and guests daily. To treat fellow staff with respect. To adhere to all policies and practices provided in the employee handbook. To wear JCC Staff ID badge and attend appropriate staff meetings. Position Summary: Provides outstanding customer service to JCC members in the Rec & Well / Fitness Department(s) by orienting, educating, supplying, and assisting wherever and whenever required.

Requirements

High School Diploma
CPR/First Aid Certified (The JCC will certify if needed.)
The successful candidate is focused on providing JCC members with a stellar customer experience, possesses outstanding verbal and written communication skills and is willing to learn about JCC fitness, recreation and wellness programming and equipment.
The position sometimes requires standing and walking for long periods of time and the ability to lift up to 45 pounds.

Nice To Haves

1 year experience in a similar position preferred but not required.

Responsibilities

Fitness Desk – Provides front line customer service for members engaging in fitness programs and services.
Learn, understand and communicate accurate knowledge of all services offered by the fitness, recreation and wellness departments.
Communicate important department information to appropriate JCC staff (fitness office, aquatics, front desk, trainers, instructors, active manager, housekeepers, maintenance, and member services department) as needed in a timely and consistent manner.
Assists with class reservations, program registration, purchasing passes and packages, basic app support and general inquiries.
Monitors cardio floor for cleanliness during peak times/seasons while keeping an eye on desk needs.
Monitors member needs in person and by phone. Returns voicemails as needed.
Troubleshoots minor equipment & systems issues – cable/internet, battery replacement, restarting equipment, communicating updates, etc.
Fitness Attendant – Addresses any needs immediately on the fitness floor to ensure cleanliness of equipment and group training areas while attending to member needs.
Set up spaces for programs.
Tidy bands / weights / accessories and yoga props.
Lubricate equipment.
Empty fitness floor trash nightly and replenish wipes as needed.
Wipe down, or provide detailed cleaning, of equipment as needed.
Maintain a standard of excellence (cleanliness) within the cardio floors, weight rooms, stretching areas, studio spaces, racquetball courts, golf simulator, etc. in accordance with a the provided checklist.
Circulate in the cardio and weight room areas; speak with members and assist them as appropriate.
Provide JCC members outstanding customer service as they navigate the fitness floor.
Greet members and staff by name if possible at every point of contact.
Educate members on programs and services available through the JCC; including new class offerings.
Weekend responsibilities also including circulating throughout the entire JCC building.
Proficiency in all JCC software programs and applications; e.g., Paycom, Traction Rec, Upace/My J, Golf Simulator, etc.
Report safety, housekeeping, maintenance or any other concerns to Supervisor.
Politely enforce fitness floor policies as set forth.
All other duties as assigned.