Fitness Center Service Desk Attendant
About The Position
The Service Desk Attendant is responsible for operating and maintaining the Employee Fitness Center Service Desk, the hub of the fitness center. An integral role, the Service Desk Attendant communicates a wide variety of information and provides excellent customer service to Employee Fitness Center members. Duties include matching member needs with appropriate staff, scheduling appointments, processing POS transactions, maintaining high levels of member satisfaction, and actively monitoring Employee Fitness Center and members to ensure safety. Must have an interest or background in physical fitness and familiarity with gym environment, to include, the use of various gym equipment This position is on-site in Wilmington, NC. 🕑Monday - Thursday 2pm-10pm. 💥Eligible for Full Time Benefits
Requirements
- One year of customer service experience required.
- 2 Year / Associate Degree, required. Minimum of 2 years of post secondary education.
- Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Nice To Haves
- Experience with physical fitness assessments and exercise instruction a plus.
- 4 Year / Bachelors Degree, preferred.
- CPR and First Aid certification preferred.
- Personal Trainer or Group Fitness Instructor certification is preferred.
Responsibilities
- Greet members and guests in a professional and friendly manner
- Check in members and verify memberships
- Answer phones, emails, and respond to general inquiries
- Enroll new members
- Process payments and retail sales
Benefits
- Eligible for Full Time Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
