Fitness Center Customer Service Staff - Part Time

Elk Grove Park District•Elk Grove Village, IL

32d•$16 - $17

About The Position

The Fitness Customer Service Staff duties will include but not limited to: selling Fitness Center Memberships, touring prospects, maintaining and filing member records, working directly with the members and prospective members with assisting on basic exercise equipment instruction, supervision of floor operations, minor equipment and facility maintenance (cleanliness), member check-in, appointment transactions, product inventory and laundry processes. Other duties will include proper phone etiquette (answering, transferring calls, and message taking). This position is the first impression of our entire operation; the overall purpose is to exceed the expectations of each and every customer (internally and externally).

Requirements

Energetic, enthusiastic, and motivational
Enjoys contact with people
Excellent verbal communication, promotional and leadership skills
Teamwork attitude
Progressive traits: goal oriented to continuously improve
Self-Motivation /Problem Solver / Takes the initiative
Good knowledge of pertinent safety precautions
Ability to maintain positive and effective working relationships with other employees
Must be able to work nights and weekends
Report to work on time
Current CPR and AED certification
Basic knowledge with computers
Able to communicate well via written, verbal, and/or computer
Basic knowledge of proper training techniques in equipment and exercise instruction and safety standards
Must be 18 years of age or older

Nice To Haves

Preferred customer service experience

Responsibilities

Maintain communication link between Fitness Center Members and Guests, Fitness Center Management Team, Facility Maintenance, Fitness Center Equipment Maintenance, and Group Exercise Instructors
Provide a high level of personalized attention to the Fitness Center members while on the floor; answering questions regarding equipment usage, memberships, promotions, Fitness Center amenities including Rejuvenation
Data entry of new household accounts including processing new and renewal memberships, updating, and maintaining information in a confidential manner
Knowledge of registration software, point of sale, and scheduling system
Maintain everyday upkeep of the Fitness Center customer service desk and exercise floor
Maintain daily desk/floor duties sheet and product inventory
Ability to handle cash, including close out and cash balancing
Knowledge of accounting procedures and corrections
Ability to demonstrate proper technique and usage of all workout equipment
Properly conduct all initial procedures for Personal Training and Pilates Reformer
In depth understanding of the Pavilion Fitness programs, promotions, and special events
Perform membership administrative tasks as assigned
Performs the job safely and in compliance with district policies, procedures, work and safety rules
Be familiar with the safe operation of all equipment