Welcome Center Staff (Part-Time)

YMCA of Central Massachusetts•Worcester, MA

1d•$15

About The Position

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. Under the supervision of the Membership Coordinator will be responsible for providing support to supervisor and other staff which focuses on creating a growing, positive, welcoming experience for our members with a focus on quality customer service at the welcome center. The Incumbent will have full understanding of all YMCA programs, services, memberships and is expected to value and respect the mission and cause of the YMCA. ESSENTIAL FUNCTIONS: Serve as an ambassador and provide members, volunteers, visitors the highest level of customer service including face to face and phone inquiries. Ensure the YMCA character development initiatives of caring, honesty, respect, and responsibility is implemented in the Membership Department. Manage all inquiries related to membership including rates, hours of operation and current program schedules. Maintain the highest accuracy with front desk procedures, policies and serve as a role model to other staff. Provide direct service at the welcome center as scheduled and as needed. Assist the Membership Coordinator to ensure proper implementation of front desk procedures are in place and revised, training and role modeling for all staff. Perform other duties as assigned by the supervisor. Participate in training and other Association initiatives. Perform other duties as assigned.

Requirements

Requires solid supervisory, organizational, interpersonal, and communication skills.
At least one-year experience in customer service.
Must have strong organizational, computer and communication skills.
Incumbents must possess an extensive understanding of computer systems, accounting procedures and good business practices.
Must be very organized and be able to create systems for smooth branch operations.
Strong human relation skills including the ability to establish and maintain a positive work environment with other staff, volunteers and the members.
Minimum age of 18.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Responsibilities

Serve as an ambassador and provide members, volunteers, visitors the highest level of customer service including face to face and phone inquiries.
Ensure the YMCA character development initiatives of caring, honesty, respect, and responsibility is implemented in the Membership Department.
Manage all inquiries related to membership including rates, hours of operation and current program schedules.
Maintain the highest accuracy with front desk procedures, policies and serve as a role model to other staff.
Provide direct service at the welcome center as scheduled and as needed.
Assist the Membership Coordinator to ensure proper implementation of front desk procedures are in place and revised, training and role modeling for all staff.
Perform other duties as assigned by the supervisor.
Participate in training and other Association initiatives.
Perform other duties as assigned.