Welcome Center Representative

Hilton Grand Vacations

2d

About The Position

The Welcome Center Agent shall greet all guests in a warm and friendly manner. Agents must verify with the guests their registration form is complete and accurate to ensure they meet the qualifications outlined in the DOP (Details of Participation). The agent is responsible for providing the guests with their hotel vouchers and proper directions to their hotel, the agent must be knowledgeable of the local area including all major and local attractions to provide the guests with accurate information to sell and up-sell area attraction tickets.
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What makes Hilton Grand Vacations unique?

There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together.
Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.

Requirements

• The minimum qualifications are a high school diploma or equivalent
• A minimum of one year experience in a fast-paced customer service, call center or face to face environment is required
• Must be able to stand for long periods of time is required
• strong interpersonal, verbal, and written communication skills required
• Must demonstrate knowledge and working experience with MS Office, MS Outlook, MS Word, and MS Excel

Nice To Haves

• The ability to speak fluently English and Spanish is a plus
• Knowledge of the timeshare industry is a plus

Responsibilities

• Check in guests
• Qualify Guest
• NQ Guest
• assigning tour times
• modifying tour times
• Rescheduling mini-vacation packages
• cancelling mini-packages and creating mini-vacation packages
• Must reconcile tickets and bank inventory daily
• Thorough knowledge of local area and major attractions is a must
• Agents must perform confirmation calls for all pre-arrivals
• Verify all late arrivals checked-in their assigned hotel and confirm their assigned tour date and time
• Answer phones professionally and with-in 3 rings
• And other assignments as requested by management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED