Customer Service Representative - Fitness Center - Part-Time

Woman's Hospital•Baton Rouge, LA

3d•$13 - $18

About The Position

The Customer Service Rep is responsible for general reception and customer service tasks. Assists members and guests; and prepares facility for opening/closing. Performs various duties assigned by department management according to policies and procedures and the mission of Woman's Hospital. A Work Experience with Purpose Woman’s is one of the largest specialty hospitals in the country dedicated to the care of women and infants. Nationally recognized for exceptional patient care, innovative programs, and a supportive work environment, we consistently exceed state and national benchmarks for patient satisfaction—a reflection of our commitment to those we serve. We’re home to Louisiana’s largest delivery service and perform thousands of procedures annually, including over 8,500 surgeries and 35,000 breast procedures. Woman’s was the first hospital in the Baton Rouge area to earn Magnet designation for nursing excellence, and we’re honored to be named one of Modern Healthcare’s Best Places to Work in Healthcare year after year. We are proud of the care our staff provides to patients—and to one another—every day. For more information or to contact our recruiting team, email us at [email protected] . Woman’s Hospital is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law.

Requirements

High school diploma or equivalent.
One year experience in reception/customer service-related field.

Responsibilities

Collects, interprets and uses information in decision-making.
Remains current on WCFW programs, services, and schedules.
Shares information with members, staff, and callers.
Is familiar with all aspects of fitness services, spa services, and WCFW programs.
Mails literature, information, and correspondence.
Ensures that fitness service members check in daily.
Ensures Spa desk coverage and check-in of clients.
Calls to confirm next day's appointments for spa.
Responds to customer requests and follows up as needed.
Promotes WCFW services, programs, and activities to members and clients.
Conducts tours for prospective new members, as needed.
Listens to member feedback and relays information to supervisor within the same business day when necessary.
Informs new members of payment/membership options in terms that the member can understand.
Accurately completes paperwork, collects payments and writes cash receipts when necessary.
Processes point-of-sale transactions.
Balances cash drawer.
Any other duties as assigned by Woman's Hospital.