Fiscal Support Analyst – Bursar Office
About The Position
University of Arkansas - Pulaski Technical College at North Little Rock is an integral part of the Arkansas Technical and Community College System maintained by the State of Arkansas. The college is governed by the University of Arkansas System Board of Trustees and a seven-member Board of Visitors and derives its support largely from student tuition and fees and legislative appropriations. UA - Pulaski Tech, a comprehensive two-year college, offers associate degree and certificate programs for students who plan to transfer to four-year colleges and universities and/or for career preparation and advancement.
Requirements
- Bachelor’s Degree in business, finance or a field related to education or student communications
- Related experience may be substituted for degree requirements.
- Customerserviceexperience
Responsibilities
- Communicate with students related to resources available for payment for UAPTC courses
- Collaborate with financial aid and registrar related to students’ account standing
- Perform the general financial accounting and reporting functions for all accounts receivables of the college, including student accounts, catering sales, facilities rentals, non-credit billing, and collection activities.
- Compiles reports and drafts correspondence related to collections, status of accounts, and payment records.
- Establish and maintain collaborative and effective working relationships with a diverse group of individuals, including faculty, staff, students, parents, and peers on campus and at other institutions.
- Promote and enhance customer service operations.
- Provide accurate and timely communications to students and members of the College community regarding billing/student accounts. Ensure that all communication vehicles (web, text, email, intranet, print materials, phone, etc.) provide consistent and updated student billing information.
- Ensure compliance with all institutional, state, and federal policies and procedures related to student account transactions, catering sales, facilities rentals and collection activities.
- Administer deferred payment plan program and web-based payment processes.
- Reconcile student billing ledger to general ledger and financial aid accounts.
- Maintain a complex automated student billing and receivables system that interfaces with other components of the administrative computing system.
- Analyze student account transactions for trends, inconsistencies, and areas for improvement.
- Collaborate with bookstore vendor and IT department to maintain accurate information between systems.
- Responsible for external reporting such as 1098T statements and state tax offset program.
- Maintain and monitor phone queue, ensuring high customer service.
- Manage refund delivery process to students, ensuring accuracy and timely communication.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
