Fiscal Analyst III

Tennessee State University•Nashville, TN

31d•Onsite

About The Position

Tennessee State University Bursar's Office invites applications for the position of Fiscal Analyst III. Each team member must be able to: Deliver a high-level of prompt, accurate, and courteous customer service to students, parents, sponsors, and colleagues on a consistent basis. Employ a solutions-oriented approach with each customer, demonstrating the ability to quickly identify the nuance in each interaction. Assess issues and deliver answers, exercising judgment and latitude where appropriate. Analyze and understand student account financial transactions thoroughly when researching problems and before offering answers/solutions. Engage fully in all team responsibilities and duties; strive to meet team goals and assume personal responsibility for individual and shared tasks. Maintain positive flow of communication with fellow team members. Exercise judgment and appropriate care in dealing with confidential student information. Communicate and interact by telephone, e-mail, and in-person with students and parents in a professional manner. Demonstrate tact and diplomacy in managing complicated and difficult conversations. Analyze and research student account issues to effectively respond to customer inquiries and resolve questions. Quickly identify issue at hand and determine appropriate course of action. Follow established procedures for collecting past due student accounts. Counsel students and parents regarding these accounts and work with them to explore all available options. Coordinate these conversations with other central offices (Financial Aid, Student Loans) and contacts in the appropriate schools, as needed. Monitor and enforce compliance with the University's policy on payment of student account charges. Assist agencies in the collection of outstanding debts for departed students. Maintain working knowledge of applicable University policies, government regulations, federal aid guidelines, and federal tax reporting rules to provide specialized information concerning student accounts. Monitor accuracy of student account data through continuous analytical review, analysis, and testing to ensure accuracy of student account bills, sponsor accounts, tax reporting, and other external reporting. Maintain environment of strong internal controls over accuracy and timeliness of recording and reporting of student account activity. Maintain data for accurate statistics for reporting and analysis to management. Work with other team members to coordinate, prioritize and organize activities to meet established goals by assigned deadlines. Reconcile student refunds, daily cashiering reports, daily bank deposits, transactions and transmits a daily ACH file to the Bank for check payments made on the web and through the TouchNet Cashiering System for the prior day. Analyze, identify, and correct daily load error reports. Research credit card disputes for cashiering and web transactions. Assist with the reconciliation of the University's operating bank account as well as with the reconciliation between Banner to third party systems. Prepare journal entries and account analyses as needed. Assist with fiscal year-end financial statements. Handle other duties as assigned by the Bursar.

Requirements

Knowledge of generally accepted government accounting practices.
Superior analytical and problem-solving experience.
Highly effective organizational skills.
Strong team player orientation.
Demonstrated ability to work successfully in a high-pressure environment with multiple projects at a time.
Proficiency with Microsoft Office applications in a Windows environment.
Bachelor's degree in Business Administration, Accounting or a related field.
Three years of experience in the higher education environment, government or comparable experience.

Nice To Haves

Banner experience preferred.

Responsibilities

Deliver a high-level of prompt, accurate, and courteous customer service to students, parents, sponsors, and colleagues on a consistent basis.
Employ a solutions-oriented approach with each customer, demonstrating the ability to quickly identify the nuance in each interaction.
Assess issues and deliver answers, exercising judgment and latitude where appropriate.
Analyze and understand student account financial transactions thoroughly when researching problems and before offering answers/solutions.
Engage fully in all team responsibilities and duties; strive to meet team goals and assume personal responsibility for individual and shared tasks.
Maintain positive flow of communication with fellow team members.
Exercise judgment and appropriate care in dealing with confidential student information.
Communicate and interact by telephone, e-mail, and in-person with students and parents in a professional manner.
Demonstrate tact and diplomacy in managing complicated and difficult conversations.
Analyze and research student account issues to effectively respond to customer inquiries and resolve questions.
Quickly identify issue at hand and determine appropriate course of action.
Follow established procedures for collecting past due student accounts.
Counsel students and parents regarding these accounts and work with them to explore all available options.
Coordinate these conversations with other central offices (Financial Aid, Student Loans) and contacts in the appropriate schools, as needed.
Monitor and enforce compliance with the University's policy on payment of student account charges.
Assist agencies in the collection of outstanding debts for departed students.
Maintain working knowledge of applicable University policies, government regulations, federal aid guidelines, and federal tax reporting rules to provide specialized information concerning student accounts.
Monitor accuracy of student account data through continuous analytical review, analysis, and testing to ensure accuracy of student account bills, sponsor accounts, tax reporting, and other external reporting.
Maintain environment of strong internal controls over accuracy and timeliness of recording and reporting of student account activity.
Maintain data for accurate statistics for reporting and analysis to management.
Work with other team members to coordinate, prioritize and organize activities to meet established goals by assigned deadlines.
Reconcile student refunds, daily cashiering reports, daily bank deposits, transactions and transmits a daily ACH file to the Bank for check payments made on the web and through the TouchNet Cashiering System for the prior day.
Analyze, identify, and correct daily load error reports.
Research credit card disputes for cashiering and web transactions.
Assist with the reconciliation of the University's operating bank account as well as with the reconciliation between Banner to third party systems.
Prepare journal entries and account analyses as needed.
Assist with fiscal year-end financial statements.
Handle other duties as assigned by the Bursar.

Benefits

Tennessee State University offers eligible employees a competitive benefits package that includes annual leave (vacation), sick leave, medical, dental, vision, life insurance, retirement, flexible benefits plans and more.

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