FIS Product Support Specialist II- Accounting Systems

MERIDIAN COOPERATIVE INC•Atlanta, GA

About The Position

Meridian Cooperative is looking for an FIS Product Support Specialist II to join our Accounting Product Support Team. If you’re passionate about problem-solving, love supporting customers, and have a strong background in accounting, general ledger, payroll, or inventory systems, this role is for you. At Meridian, your work directly supports the utilities that power our communities. You’ll troubleshoot technical issues, guide customers through solutions, and help them get the most from our FIS Accounting System—all while growing your skills in a collaborative, innovative environment.

Requirements

4+ years of experience in a technical support role
Strong knowledge of accounting, general ledger, payroll, and inventory
Excellent communication skills—you can make complex topics simple
Experience with software troubleshooting, CRM/help desk tools, and Microsoft Office
Bachelor's Degree in Information Technology, Computer Science, or equivalent experience in related field.
A customer-first mindset and passion for problem-solving

Nice To Haves

Experience with Meridian’s FIS System or cooperative/energy accounting
Hands on experience with within an accounting function.

Responsibilities

Be the go-to expert for accounting and system support in FIS
Resolve and document customer cases via phone, email, and chat
Train end-users through webinars and presentations
Share feedback to improve products and customer experience
Mentor junior teammates and collaborate across departments

Benefits

Outstanding Medical/Dental/Vision
Education/Training Reimbursement
On-Site Education Courses
Flexible Spending Account
Health/Wellness Reimbursement
Excellent Life and AD&D insurance
Paid Time Off: Eligible to begin accrual from date of hire; accrual amount based on years of service. Beginning accrual rate equivalent to 22 days per year. 9 holidays which include the day after Thanksgiving, and Christmas Eve. Up to 240 hours of PTO can roll over to the following year.
Volunteer Time: 8 hours per year
Retirement: Robust 401K. Following one year of eligible service, the Company contributes in two ways: (1) match of 100% of each dollar you contribute on the first five percent (5%) of eligible compensation, and (2) Employer basic contribution of 4% of base salary (with increases in basic contribution percentage based on years of service). Employees are 100% vested in Company funded contributions from the date they enter the plan.

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