First Tee / On Course Guide

Bass Pro Shops

About The Position

To engage all guests in a friendly, professional and courteous manner, providing a world class experience for their day with us. First Tee/On Course Guides are part of our guests' first impressions of Big Cedar Golf. Therefore, besides properly greeting our guests you must be detailed oriented, be an excellent communicator with customer service skills, and possess strong time management skills.

Requirements

Minimum Degree Required: High School Diploma or Equivalent
Ability to work on feet for extended periods of time, work safely, communicate effectively, understand and carry out written and oral directions, and establish good working relationships with co-workers
Ability and willingness to work in expected/unexpected outside weather conditions
Lift, reach, bend, twist, push, pull, squat, grasp and use arm-hand coordination on a consistent basis
Have flexibility to work weekends and holidays, mornings and evenings as business demands.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
Guest and Personal Service - Knowledge of principles and processes for providing guest and personal services. This includes guests’ needs assessment, meeting quality standards for services, and evaluation of guest satisfaction.
Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.

Nice To Haves

Golf/Hospitality experience preferred

Responsibilities

Ability to drive a golf cart and work unsupervised
Have a basic understanding of all Big Cedar golf courses and Big Cedar properties with a genuine desire for ongoing learning
Excellent communicator and superior customer service skills
Have a basic familiarity with golf terminology and golf etiquette rules
Keep order, ensure prompt tee off and maintain the flow of golfers as they play the course
First Tee Guides ensure all golfers have starting receipts
First Tee Guides explain course set up for the day and necessary rules that need to be followed
First Tee Guides inform guests of pace of play targets and the name of the course guide for the day
First Tee Guides start a group exactly on their tee time and do not start a group early unless necessary or otherwise directed
Familiarize guests with location of food on premises and offer names of servers who will be there to assist them upon their arrival
Inform guests of availability of water and where it can be located
Course Guides assist all guests around the golf course safely and within the timescale required
Course Guides keep in touch with the first tee guide to ensure list of players/tee times are accurate
Course Guides: Be CORRECT
Check - be certain of a group’s pace of play if approaching about slow play
Observe - be cognizant of groups positioning and if they are suspects of slow play
Review – changing of groups’ positions from their original order of tee times
React - What action if any is required. Know this before you approach guests
Encourage - In a positive manner, explain what remedies are needed to keep pace
Chase - If the slow group is still not keeping proper pace, determine next actions needed
Thank - Thank them for their efforts and encourage them to continue developing their skill
Adhere to all rules and regulations established by BCL/BPS and Big Cedar Golf
Report and document all incidents of guests concerns and present to Assistant Golf Professionals
Report and document all accidents/injuries that occur during a guest golf outing at course

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!