First Notice of Loss Processor

ICW Group • Philadelphia, PA

3d • $20 - $31 • Hybrid

About The Position

The purpose of this job is to serve as the first point of contact to process new injuries reported by customers. This position exists to ensure that initial requests from customers are handled thoughtfully and thoroughly, while following Company standards and procedures.

Requirements

• High school diploma or general education degree (GED) required.
• Minimum 1 year of related experience and/or training; or, equivalent combination of education and experience.
• Working knowledge or familiarity with customer service techniques, principles and practices.
• Ability to read, write and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Nice To Haves

• Insurance industry understanding, a plus.

Responsibilities

• Provides excellent customer service as the first point of contact for customers.
• Provides customer care and service to insureds.
• Answers all incoming inquiry calls directed by general switchboard.
• Receives and intakes new initial claim documentation either via phone, e-mail, or fax and enters into claim systems.
• Responds to insureds in a timely manner.
• Directs questions to the appropriate contact in the department.
• Inputs new claims into enterprise resource planning (ERP) system as well as creates written documentation including physical file for manual storage.
• Reviews insurance policy information to determine coverage.
• Completes data entry for all first reports of injury.
• Determines severity of injuries and advises the appropriate levels of staff within standard operating procedures.
• Communicates with insureds, agents, internal and external stakeholders, as necessary.
• Assists examiners in contacting insureds or other involved persons to obtain missing or incomplete information to process claim.
• Receives and/or returns telephone calls as directed by claim examiner.
• Responds to insureds, agents or outside participants, as directed.
• Processes incoming mail and other administrative duties relating to claims.

Benefits

• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
• Bonus potential for all positions
• Paid Time Off
• Paid holidays throughout the calendar year
• Want to continue learning? We’ll support you 100%

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees