First Notice of Loss Processor

ICW Group•Philadelphia, PA

1d•$20 - $31•Hybrid

About The Position

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible. Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here! PURPOSE OF THE JOB The purpose of this job is to serve as the first point of contact to process new injuries reported by customers. This position exists to ensure that initial requests from customers are handled thoughtfully and thoroughly, while following Company standards and procedures.

Requirements

High school diploma or general education degree (GED) required.
Minimum 1 year of related experience and/or training; or, equivalent combination of education and experience.
Working knowledge or familiarity with customer service techniques, principles and practices.
Ability to read, write and comprehend simple instructions, short correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.

Nice To Haves

Insurance industry understanding, a plus.

Responsibilities

Provides excellent customer service as the first point of contact for customers.
Provides customer care and service to insureds.
Answers all incoming inquiry calls directed by general switchboard.
Receives and intakes new initial claim documentation either via phone, e-mail, or fax and enters into claim systems.
Responds to insureds in a timely manner.
Directs questions to the appropriate contact in the department.
Inputs new claims into enterprise resource planning (ERP) system as well as creates written documentation including physical file for manual storage.
Reviews insurance policy information to determine coverage.
Completes data entry for all first reports of injury.
Determines severity of injuries and advises the appropriate levels of staff within standard operating procedures.
Communicates with insureds, agents, internal and external stakeholders, as necessary.
Assists examiners in contacting insureds or other involved persons to obtain missing or incomplete information to process claim.
Receives and/or returns telephone calls as directed by claim examiner.
Responds to insureds, agents or outside participants, as directed.
Processes incoming mail and other administrative duties relating to claims.

Benefits

Challenging work and the ability to make a difference
You will have a voice and feel a sense of belonging
We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
Bonus potential for all positions
Paid Time Off
Paid holidays throughout the calendar year
Want to continue learning? We’ll support you 100%

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