Loss Mitigation Processor

United Wholesale Mortgage•Pontiac, MI

About The Position

The Loss Mitigation Processor plays a critical role in assisting borrowers who are experiencing financial hardship and at risk of defaulting on their mortgage loans. This position supports the Loss Mitigation department by processing documents, coordinating communications, tracking application statuses, and ensuring compliance with investor, regulatory, and internal servicing guidelines.

Requirements

High school diploma or equivalent required; associate or bachelor’s degree preferred.
Experience: 1–3 years of experience in mortgage servicing, loss mitigation, or a related customer service/administrative role in financial services.
Strong organizational and time-management skills.
Excellent written and verbal communication skills.
Ability to handle sensitive customer information with discretion.
Proficiency in Microsoft Office (Word, Excel, Outlook) and loan servicing software (e.g., MSP, Fiserv, or equivalent).

Nice To Haves

Knowledge of loss mitigation options (loan modification, forbearance, short sale, etc.) preferred.

Responsibilities

Review, track, and process incoming loss mitigation applications and borrower documentation (e.g., income verification, hardship letters, tax returns).
Conduct preliminary assessments to ensure loss mitigation application packages are complete and escalate issues as needed.
Communicate with borrowers, servicers, and internal departments regarding application status, missing documents, and next steps.
Update and maintain loan servicing systems with accurate and timely information.
Ensure compliance with federal regulations (e.g., RESPA, CFPB), investor guidelines (e.g., Fannie Mae, Freddie Mac, FHA), and company policies.
Assist in preparing and sending notices of receipt, incomplete application letters, and resolution decisions within required timelines.
Monitor timelines for critical milestones (e.g., 5-day, 30-day, 120-day) and escalate files approaching deadlines.
Work collaboratively with Loss Mitigation Specialists and Underwriters to ensure a smooth borrower experience.
Provide administrative support to the Loss Mitigation team, including reporting, data entry, and file maintenance.

Benefits

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi