First Notice of Loss Associate - Hourly

NJM Insurance Group

7d • $22

About The Position

The First Notice of Loss Associate serves as the first point of contact for policyholders, claimants or other parties reporting claims. They are responsible for addressing customer inquiries concerning the claim process and collecting essential details about the incident, to accurately and efficiently establish new Auto, Property and Commercial claims. Available Schedules (working 4 days per week): Monday-Friday (4:30PM - 9:00PM) and 2 Saturdays a month (8:30AM-4:30PM) Monday-Friday (5:00PM - 9:00PM) and 2 Saturdays a month (8:30AM-4:30PM)

Requirements

• Strong verbal and written communication skills
• Ability to build rapport with customers and demonstrate empathy during what may be a stressful time
• Excellent listening skills
• Ability to navigate multiple programs simultaneously.
• Accurate keyboarding and data entry skills
• High School Diploma or GED

Responsibilities

• Receive initial reports of loss or damage from policyholders, claimants or other parties.
• Accurately process information into the system for assignment to an adjuster.
• Address customers’ questions and concerns related to the claims process and procedures and offer clear instructions on the next steps.
• Determine appropriate coverage and complete necessary follow-ups in a timely manner.
• Navigate systems with proficiency to access appropriate information to service callers.
• Perform additional duties within the department, as needed.

Benefits

• Part Time employees are eligible for Paid Sick Leave and PTO as well as state-mandated Leave policies.
• Employees may also be eligible for a discretionary bonus.
• continuous learning options
• outstanding benefits
• access to wellness programs
• opportunities to give back to the communities we are privileged to serve.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees