First Notice of Loss Associate

New Jersey Manufacturers•Trenton, NJ

12d

About The Position

The First Notice of Loss Associate serves as the first point of contact for policyholders, claimants or other parties reporting claims. They are responsible for addressing customer inquiries concerning the claim process and collecting essential details about the incident, to accurately and efficiently establish new Auto, Property and Commercial claims. Tuesday to Saturday (8:15am-4:30pm). This includes a 5% shift differential. The start date for this opportunity is set for January 2026.

Requirements

Strong verbal and written communication skills
Ability to build rapport with customers and demonstrate empathy during what may be a stressful time
Excellent listening skills
Ability to navigate multiple programs simultaneously.
Accurate keyboarding and data entry skills
High School Diploma or GED

Responsibilities

Receive initial reports of loss or damage from policyholders, claimants or other parties.
Accurately process information into the system for assignment to an adjuster.
Address customers’ questions and concerns related to the claims process and procedures and offer clear instructions on the next steps.
Determine appropriate coverage and complete necessary follow-ups in a timely manner.
Navigate systems with proficiency to access appropriate information to service callers.
Perform additional duties within the department, as needed.

Benefits

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave.
Employees may also be eligible for discretionary bonuses.

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