Firm Support Coordinator

Maxwell Locke & Ritter • Austin, TX

28d • $25 • Onsite

About The Position

As a firm support coordinator, you will work with the support team to provide a variety of administrative services necessary to keep a professional services firm functioning. You will work as part of our front desk team to support the firm’s team members and clients in our Downtown Austin office. Overtime may be occasionally required during peak periods.

Requirements

• 2-3 years of relevant work experience (experience at a CPA or professional services firm is a plus, but will consider other in-person customer service/hospitality experience coupled with administrative skills)
• Must be able to work in-person in our downtown Austin office Monday through Friday, 8am – 5pm
• High school diploma or equivalent
• Proficiency with Microsoft Office Suite (including Excel) and Adobe Acrobat
• Experience inputting and managing data in CRM and practice management systems (HubSpot and CCH Axcess experience is a plus)
• Highly motivated team player
• Superior organization and project management skills with proven ability to be detail-oriented, appropriately prioritize tasks and meet deadlines
• Strong verbal and written communication skills
• Ability to work well both independently and with others to help accomplish the overall mission and goals of the firm
• Ability to provide a high level of customer service
• Ability to adapt to changes in the work environment, including managing competing demands and dealing with frequent change, interruptions, or unexpected events
• Excellent problem-solving skills
• Ability to maintain a high level of confidentiality

Nice To Haves

• experience at a CPA or professional services firm is a plus
• HubSpot and CCH Axcess experience is a plus

Responsibilities

• Ensure that the office is clean and ready for guests at all times
• Answer and direct incoming phone calls
• Welcome and direct any visitors or clients
• Administer parking validations
• Receive and distribute incoming mail and deliveries
• Process outgoing mail, including taking certified mail to the post office as needed
• Facilitate courier deliveries
• Monitor and distribute e-faxes
• Respond to email requests in a professional, timely manner (individual and shared inbox)
• Assist with catering setup and clean up as needed
• Serve as backup in stocking office and breakroom supplies
• Coordinate building access for employees, including requesting and deactivating access cards
• Data entry and management in the firm’s practice management and CRM systems
• Assist associates and partners in preparing documents for distribution
• Assist all associates, partners, and clients by providing a variety of administrative support including regularly assigned duties and other tasks as assigned
• Provide backup to other support team members as needed, including occasional backup for our Round Rock front desk
• Participate in support team meetings and contribute to ongoing process improvement

Benefits

• PTO: 22 days (increases with firm tenure) plus 8 paid holidays and 2 floating holidays
• Paid parental leave and paid bereavement leave
• Annual bonus through profit-sharing plan
• 401(k) plan including profit-sharing contribution
• Insurance: medical insurance (cafeteria plan including medical and dependent care flexible spending accounts), dental insurance, vision insurance, term-life and accidental death and dismemberment insurance, short-term disability, long-term disability
• Employee assistance program
• Continuing professional education
• Employees must work a minimum of 30 hours a week to be eligible for the following benefits: Medical, Dental, Vision, Health Savings Account, Limited Purpose Medical Flexible Spending Account, Full Medical Flexible Spending Account, and Dependent Care Flexible Spending Account, Term Life and AD&D, Long-term Disability and Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees