Support Coordinator

ON TRAC COMMUNICATIONS

1d•$18 - $22

About The Position

The Project Support Coordinator is primarily charged with data entry functions related to completed telecommunications work order systems & spreadsheets both internally and for our client/customer. This position supports special projects, assists with research and information gathering, and prepares reports, communications, spreadsheets, and presentations as appropriate utilizing data and research or information. Additionally, the Project Support Coordinator routes inbound communications and lends support to general office functions facilitating timely service and maintaining an effective, tidy, and well-coordinated office environment.

Requirements

High school diploma or equivalent required; bachelor’s degree preferred
2+ years of previous telecommunications industry administrative-related experience preferred
Strong computer skills and knowledge; Proficient in MS Office, Google Suite, and Adobe software applications
Superior customer service orientation, exceptional interpersonal and collaborative skills
Excellent communication skills, both verbal and written, are required; ability to clearly, professionally, and effectively communicate technical information to a diverse audience
Positive, solutions-oriented attitude with strong analytical, and innovative problem-solving skills; Ability to organize and prioritize tasks to completion in a fast-paced environment while ensuring attention to detail.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; Ability to compute rate, ratio, and percent and to draw and interpret graphs and tables
Current valid driver’s license and ability to remain insurable under the vehicle liability policy
The selection process includes a comprehensive background investigation
This is a safety-sensitive position and employees in this position are subject to Controlled Dangerous Substance (CDS) and Alcohol testing
Ability to work some evenings and/or weekends preferred
Prolonged periods sitting at a desk and working on standard office equipment such as a computer and keyboard
May experience long hours in a stationary position of sitting and/or standing
Must be able to lift up to 40 pounds at times and adjust or move objects in all directions

Nice To Haves

Ability to work some evenings and/or weekends preferred

Responsibilities

Enter data and cross-checks for accuracy over multiple database formats daily
Manage/sort work order paperwork and file accordingly
Assist in various research/information tasks as needed for special projects and assist in deadline-driven workflow; prepare related reports, presentations, communications, and spreadsheets as appropriate
Assist in various research/information tasks as needed for special projects and assist in deadline-driven workflow; prepare related reports, presentations, communications, and spreadsheets as appropriate
Welcome employees, clients, drop-in visitors, and persons arriving for appointments in a warm, courteous manner and respond to queries
Retrieve, sort, and route daily postal mail (inbound and outbound) as well as package shipments and certified documents
Answer and direct incoming calls; Operate standard office equipment (ex. fax machine, copier/printer) and provide copy/collation and document preparation service for all other staff
Empty office trash cans and sort materials for shredding
Assist in maintaining the overall cleanliness of offices, shared areas, and restrooms
Other related projects or duties as assigned