Fire Sprinkler Service Technician

Johnson Controls•Raleigh, NC

13h•Onsite

About The Position

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference. This position involves receiving service calls from the Service Resource Center, contacting customer representatives to ascertain equipment/systems problems, and performing service and repairs on various sprinkler systems for commercial, industrial, and residential applications, including wet, dry, pre-action, deluge, and fire pumps. The role requires following troubleshooting procedures, referring to technical manuals, and interpreting blueprints, diagrams, and specifications to diagnose and repair equipment. Effective customer service skills are essential for communicating with district staff and customers to ensure satisfaction. The technician will also electronically complete Service Acknowledgements and participate in a scheduled on-call rotation. The company offers competitive starting pay, paid training, global advancement opportunities, referral bonuses, and a comprehensive benefits package.

Requirements

High School Diploma or equivalent required
Ability to follow verbal and written instructions
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
Ability to work flexible hours including weekends to meet customer requirements
Able to participate in an on-call rotation schedule
Overnight travel will be required
Demonstrate a high level of customer service
Maintain truck inventory to ensure timely response to customer needs
Ability to adhere to, implement, and always follow safety guidelines and procedures.
Strong organizational skills, positive attitude, and an ability to learn quickly
Possess a valid driver’s license and driving record that meets company requirements
Able to pass a pre-employment background and drug test

Nice To Haves

year of documented experience in Fire Sprinkler/Suppression industry
Experience in reading and interpreting blueprints, submittals, and operational/product manuals

Responsibilities

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
Contact customer representative and ascertain equipment/systems problems.
Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications. These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.
Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.
Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature.
Participate in a scheduled On-call rotation.
Perform other duties as assigned.