Fire Sprinkler Service Technician

Johnson Controls•Springfield, MO

13h•Onsite

About The Position

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference. This skilled position involves troubleshooting and repairing installed systems, including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles, and system testing. The technician will receive service calls from the Service Resource Center, contact customer representatives to ascertain equipment/systems problems, diagnose problems, and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. They will follow prescribed troubleshooting procedures, refer to technical manuals, and service, troubleshoot, and install various manufacturers’ Fire & Life Safety systems, including SimplexGrinnell. The role requires reading and interpreting blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals. Technicians must exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure satisfaction, complete Service Acknowledgements with proper coding through communication devices, and obtain customer signatures upon completed service call assignments. They will participate in a scheduled On-call rotation, help to train or mentor others on the service team, and provide customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor, they will provide solutions and outcomes at the time of service, perform other duties as assigned, organize and effectively utilize technical resources, and program fire alarm, security, and access control system panels. They will complete and submit all required task-related, activity, productivity, and other documentation in a timely manner, provide recommendations and solutions to ensure facility efficiency, and provide quotes to support these recommendations and solutions.

Requirements

3 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems
Must be able to interpret blueprints, diagrams and specifications
A good working knowledge of computers is necessary
Ability to follow verbal and written instructions
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
Ability to work flexible hours including weekends to meet customer requirements
Overnight travel may be required
Demonstrate a high level of customer service
Maintain truck inventory to ensure timely response to customer needs
Ability to adhere to, implement, and follow safety guidelines and procedures at all times
Strong organizational skills, positive attitude, and an ability to learn quickly
Possess a valid driver’s license and driving record that meets company requirements
Retain any licenses that are required by National, State and Local codes

Nice To Haves

Technical training preferred
NICET II preferred
Experience CCTV and IT and IP networks a plus

Responsibilities

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions
Responsible for contacting customer representative and ascertain equipment/systems problems
Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell
Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals
Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
Obtain customer signature upon completed service call assignment
Participate in a scheduled On-call rotation
Help to train or mentor others on the service team
Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items
As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service
Perform other duties as assigned
Troubling shooting and repairing installed systems, including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing
Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks
Program fire alarm, security, and access control system panels
Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner
Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities
Provide quotes to support recommendations and solutions