Operations Team Leader 2

Johnson Controls • Dublin, OH

1d • Onsite

About The Position

Johnson Controls is a global leader in smart, healthy, and sustainable buildings, with a mission to reimagine building performance to serve people, places, and the planet. The company offers a supportive environment for employees to develop through meaningful work and learning opportunities, focusing on physical, financial, and emotional well-being. The Fire Inspection Manager is responsible for leading a team of inspection technicians and supervisors, ensuring the effective execution of routine inspections, testing, and preventive maintenance across various systems including fire alarms, security, low-voltage electrical, emergency communication, and sprinkler systems. This role demands expert knowledge in interpreting blueprints, submittals, and product manuals. The manager will provide hands-on training and guidance, conduct service delivery audits, and evaluate team performance to enhance safety, profitability, and customer satisfaction. Additionally, the Fire Inspection Manager must ensure compliance with safety standards while balancing operational efficiency and financial objectives. Johnson Controls aims to make buildings smarter, safer, more comfortable, more efficient, and ultimately more sustainable, allowing clients to focus on their core missions.

Requirements

• Two-year associate degree in a technical field, such as electronics or electricity, or equivalent experience. A combination of education and experience will be considered.
• Minimum five (5) years of experience in the fire protection/life safety industry.
• 5+ years of management experience, preferably in a similar industry.
• Must be able to effectively communicate with employees, employers, customers, and authorities having jurisdiction in English both written and verbally.
• Proficient in use and application of personal computers including Microsoft Office Suite.
• Knowledge of applicable fire regulations and codes (i.e. NFPA, IBC, OFC, ULC etc.).
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Ability to work flexible hours including weekends to meet customer requirements.
• Retain any licenses that are required by National, Provincial and Local codes.

Nice To Haves

• NICET Level II Certification

Responsibilities

• Lead a team of inspection technicians and supervisors.
• Ensure the effective execution of routine inspections, testing, and preventive maintenance across a range of systems including fire alarms, security, low-voltage electrical, emergency communication, and sprinkler systems.
• Provide hands-on training and guidance to technicians and trainees.
• Conduct audits of service delivery.
• Evaluate team performance to drive improvements in safety, profitability, and customer satisfaction.
• Maintain compliance with safety standards while balancing operational efficiency and financial objectives.
• Implement plans, programs and process designated to meet and exceed growth and objectives while improving market potential for Planned Service Agreements.
• Oversee fire alarm day-to-day tasks.
• Recommend new hires, promotions and aid in performance evaluation and training of technicians.
• Responsible for the total completion of all inspections and contract obligations, i.e., cleaning, or subcontractor work by coordinating with dispatch the scheduling of all inspection teams.
• Make sure all inspections are scheduled timely and completed on schedule.
• Work with inspections dispatch and Systems Integrity Representative in reviewing deficiency inspection reports.
• Make sure deficiencies are accurately followed up on as outlined in the company Deficiency Program.
• Instruct and ensure inspectors are correctly completing Service Requests with proper coding through communicative devices, such as laptop computer and/or hardcopy.
• Ensure that a customer signature is acquired upon completion of all assigned calls.
• Check that all company manuals, vehicles, tools, equipment, etc. are maintained by all inspections teams in accordance with Company procedures and policies and in a professional manner.
• Confirm that effective performance measures are assigned, and that employees are motivated to achieve and exceed objectives in a professional, timely and quality manner.
• Ensure all inspection and service personnel adhere to and follow safety guidelines and policies at all times.
• Facilitate on-going safety training to all inspection and service personnel.
• Exercise good customer relation skills, by dealing with customer programs or issues calmly and effectively.

Benefits

• Competitive salary
• Paid vacation/holidays/sick time- 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle
• Competitive Bonus plan that will take into account individual, group, and corporate performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees