Financial Services Associate - Cashier

University of Georgia•Athens, GA

40d

About The Position

The Financial Services Associate will greet clients upon patient discharge in the Small Animal Teaching Hospital to collect payment for services. Daily duties will include: Accurately collect and process daily monetary transactions, close out records in VetView with correct transaction type, and reconcile and balance drawer at end of shift. This position will be the first point of contact for answering client questions related to charges on invoice and will involve assisting with payment options, such as applying for CareCredit. Will also process daily deposits, provide support for monitoring account receivable charges and flagging delinquent accounts.

Requirements

High school diploma or equivalent
Self-motivated and enthusiastic personality possessing exceptional customer service skills.
Detail oriented, well- organized, and have excellent multi-tasking capabilities.
Ability to establish and maintain effective working relationships with other employees, superiors, and the general public.
Exceptional written and verbal communication skills.
Committed to always be professional and courteous when dealing with clients and patients.
Flexibility and willingness to go 'above and beyond' requirements for client satisfaction.
Intermediate to advanced skills in using Outlook email, credit card terminals, multi-line phone and Microsoft Word and Excel.

Nice To Haves

Proven experience working within financial services collecting payment for services rendered
Experience in a fast paced environment where handling multiple tasks and priorities at once are standard business practice.
Able to communicate professionally within a stressful environment that yields a positive client experience.

Responsibilities

Accurately collect and process daily monetary transactions for Vet Teaching Hospital clients and close out records in hospital software system.
Perform simple audits of records if needed to close out clients with appropriate transaction method.
Maintain records of patients and clients in hospital software system so information is always precise and updated.
Individual will calculate financial transactions in a timely manner, resulting in a satisfactory client experience.
Proactively resolve client needs related to monetary issues and first point of contact for answering questions related to invoice.
Reconcile and balance drawer at end of shift.
Assist clients with CareCredit applications when needed.
Maintain a working knowledge of credit card terminal information and independently trouble shoot when errors occur.
Process after hours transactions in a timely manner so open orders can be closed.
Follow up with collection for afterhours clients regarding credit card payments.
Understands and follows procedures regarding the importance of maintaining confidentiality with client information and following established PCI protocols for handing credit cards.
This position will be responsible for auditing or providing other support when needed to ensure coverage of service when coworkers are out.
Peruse hospital charges on patient records for accuracy, applying discounts, credits, etc. to ensure correctness of client bills prior to discharge.
Issue of refunds, process daily deposits, provide support for monitoring account receivable charges and flagging delinquent accounts.